District Support Assistant Studio Manager
Are you a creative individual?
Do you have a passion for photography and sales?
Do you enjoy leading and supporting a team?
Then picture yourself here, by joining the JCPenney Portraits team!
We are currently seeking a District Support Assistant Studio Manager.
The District Support Assistant Studio Manager assists the District Sales Manager with the operation of portrait studios in a host environment by working in studios to ensure coverage or acting in a Temp. Studio Manager/Dual Studio Manager capacity. This role follows established operational processes (e.g., training, selling, photographing), helps the studio achieve results and grow, provides remarkable customer service throughout the photographic, sales and portrait delivery experience, as well as assists with Team Member skill development.
Following Camera Room Expectations and Posing Guidelines, they capture portraits to maximize the sales average and exceed the customer’s expectations. Assistant Studio Managers also demonstrate concern for the safety of our customers (infants, children and adults) by following established safety procedures and practices.
Primary Duties and Responsibilities:
- Partners with the Studio Manager to execute new hire training to build and maintain a high performing team.
- Fulfills the duties associated with temporary assignments (e.g., Temp. Studio Manager) in a manner that meets or exceeds expectations.
- Completes assigned administrative functions accurately by established deadlines.
- Demonstrates concern for the safety of all customers and employees by ensuring a clean and safe environment, following safety guidelines, maintaining awareness of children in the studio and reporting all safety hazards and injuries/accidents. Maintains photographic equipment and props.
- Safe-guards all customer, employee, and company proprietary and personal information ensuring customer and employee data is kept confidential at all times.
- Performs the duties and responsibilities of the Team Member role, including:
- Meets customer needs by photographing and selling images that share each customer’s unique story.
- Takes portraits efficiently, within company standards, that meet the customer’s needs and the company’s expectations to maximize Sales Average and customer satisfaction.
- Follows the Sales Process accurately and consistently to meet or exceed Sales Average expectations by knowing and communicating current packaging, pricing and promotion information, and leveraging appropriate selling techniques.
- Drives additional portrait sittings by approaching potential customers, leveraging company provided call lists, scheduling and confirming appointments, as well as following up on missed or cancelled appointments.
- Executes sales transaction procedures properly and appropriately by using point of sale system/cash register.
- Provides professional customer service by greeting customers, directing traffic flow, communicating clearly and proactively, answering the phone and returning messages.
Additional Duties and Responsibilities:
- Assists with labor management (e.g., schedule adjustments), the use of local studio marketing tactics and tools as well as support host store/mall management relationships to drive business results and growth.
- Provides feedback, and follows up with the Studio Manager, on individual Team Member performance based on observations and execution of established processes (e.g., Camera Room/photography expectations, Sales Process).
- Takes initiative to solve, and ensures resolution of, all customer experience or product issues, in a customer-focused manner by leveraging established Service Recovery processes, as needed.
- Works in multiple studios (where applicable) based on business needs.
- High school diploma or GED, required.
- Post-secondary education, preferred.
- 1-2 years of sales, retail, service-related experience.
- Photography experience that demonstrates skill and ability to meet or exceed Studios’ Photography expectations.
Other Requirements (knowledge, skills, and abilities):
- Strong photography skills.
- Demonstrated sales skills.
- Proven ability to deliver training, using fundamentals of adult-learning and presentation skills that effectively result in business results and skill improvement.
- Ability to work a varied schedule that may include: days, evenings, holidays, and weekends, to meet business cycle and needs.
- Ability to work without direct supervision
- Strong verbal and written communication skills.
- Strong interpersonal and collaboration skills.
- Ability to quickly develop a good rapport with children and adults.
- Intermediate computer skills (e.g., navigation, data entry) (specifically Microsoft Outlook and Excel).
- Detail oriented in the execution and follow-up of work.
- Strong math skills.
- Strong analytical and critical thinking skills.
- Ability to manage multiple priorities.
- Ability to effectively manage and lead change.
If you’re interested in continuing your exciting career in photography, enjoy working with kids, and love being in action-packed, new settings every day, the market leader in school photography wants to meet with you!
Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.