Lifetouch has an exciting opportunity for a Customer Service Representative to join our team. 

Lifetouch National School Studios Inc., a Shutterfly Inc. company, is an industry-leader with operations in all 50 states and Canada. Employees enjoy our fast-paced, collaborative culture and the ability to directly impact our business.  


Acts as the first point of contact for customers and ensures efficient and effective customer service is delivered. 


  • Acts as the first point of contact for customers by answering the telephone or greeting visitors/customers, and ascertaining the nature of the business. 
  • Provides general customer support, which includes answering all incoming customer calls regarding order status, order process, package and price clarification, special services, retakes, reorders, refunds, and telephone orders. 
  • Routes calls or directs visitors/customers to appropriate area employees or escalates customer inquiries to Assistant Studio Manager. 
  • Represents Lifetouch in a professional manner at all times while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations. 
  • Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting, and driving techniques and adheres to all safety rules and guidelines. 
  • Other duties as assigned. 



  • High School diploma or equivalent; post-secondary coursework and/or formal customer service training preferred. 
  • 1-2 years of customer service experience. 
  • Basic computer skills, including word processing and spreadsheet software desired. 
  • Superior phone and customer service skills/etiquette. 
  • Excellent verbal, written, listening and interpersonal skills. 
  • Strong problem solving and organizational skills. 
  • Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry customers. 
  • Ability to handle confidential information.