Description

At Lifetouch (part of the Shutterfly family of brands), we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. We make our customers’ memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life’s joy. Lifetouch has been the professional photography choice for schools and families for more than 85 years. Built on the tradition of “Picture Day” Lifetouch captures smiling faces, preschool through high school graduation. We also reach our customers through additional product lines including portrait studios, yearbooks, sports, and events. Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.

POSITION SUMMARY:

The Operations Manager manages and leads the Area operations functions, including operation functions (e.g., Sales Support, Production), staff and budget. In addition, this role ensures adherence to and consistent, efficient execution of all operations processes, procedures and practices to ensure efficiencies and results against established metrics.


PRIMARY DUTIES AND RESPONSIBILITIES

  • Executes strategies and oversees Operations functions in all locations of the Area.
  • Manages the Operations schedule, performance, and payroll while monitoring budgeted labour costs to ensure cost-effective production.
  • Communicates, implements, and manages operational processes, procedures and best practices to ensure standardization, compliance and simplification within Operations.
  • Communicates with and serves, Schools regarding Picture Day planning and preparation and oversees the Sales Support team as they frequently interact with Schools and sales staff to ensure expectations are met or exceeded.
  • Ensures employees understand Operations metrics. Hold employees accountable by developing, displaying and updating key metrics weekly, recognizing successes and implementing performance improvement plans appropriately.
  • Coordinates and conducts Operations staff meetings regularly to provide Area updates, engage employees, introduce new Operations, Sales and/or Photography initiatives, discuss performance against metrics (wins and opportunities), etc.
  • Ensures the Master Calendar and FOW are consistently updated and kept in synch. Identifies gaps and provides training as needed.
  • Ensures pre-Picture Day production and operations processes (Flyers, EDT, job bag assembly, etc.) are consistently and accurately performed, efficient, and accurate to perfect Picture Day execution by Photography.
  • Monitors post-Picture Day job bags to ensure completeness and accuracy. Provides feedback to Photography Managers to recognize wins and address opportunities for improvement.
  • Partners with the Area leadership team to ensure the entire area is aligned on processes and procedures and identify opportunities to strengthen area performance and implement improvement initiatives.
  • Performs administrative functions (e.g., ensuring compliance, ordering supplies, approving time records) accurately by established deadlines and ensures all Operations staff meet all deadlines.
  • Recruits, interviews, hires, trains, and manages employees following company guidelines and processes to build and maintain a high-performing team.
  • Manages a budget.
  • Communicates and ensures compliance with all company policies and procedures and addresses non-compliance in a timely and professional manner.
  • Manages and leads a team (2 or more full-time equivalents), including providing day-to-day work direction, sharing performance feedback, giving recognition and communicating effectively.
  • Monitors and evaluates individual and team performance.
  • Employs techniques to build teamwork in support of business needs to drive results.
  • Safeguard's all customer, employee and company proprietary and personal information, ensuring customer and employee data is kept confidential at all times.
  • Oversees the school agreements and work orders from sales teams to ensure complete information and processes are followed.
  • Uses reports and tools to closely monitor accounts receivables, promptly taking appropriate actions as needed.
  • Supports seasonal readiness planning and administration (e.g., candidate management, onboarding administration, background checks) in conjunction with other leaders in the Area.
  • Serves as the escalation point for Area issues and concerns related to Sales Support, Production and Accounts Receivable. Communicates proactively with leaders Works to effectively resolve matters on time.
  • Perform other projects or miscellaneous duties as requested or assigned.
MINIMUM GENERAL REQUIREMENTS
  • Bachelor’s degree in Business, Management or equivalent combination of education and experience.
  • 3 - 5 years of business, operations, or management experience.
  • 3 - 5 years managing and leading direct reports.
  • Demonstrated photography knowledge (preferred) and experience in delivering a high-quality product and customer experience.
  • Proficient in Microsoft Office, specifically Excel, Word and PowerPoint, and the Google platform.
  • Demonstrated ability to set and execute operational plans.
  • Strong communication skills.
  • Excellent interpersonal and collaboration skills.
  • Excellent customer service skills and ability to influence positive outcomes.
  • Strong critical thinking and problem-solving skills.
  • Strong organizational skills.
  • Ability to manage a budget and apply financial acumen.
  • Detail oriented in the execution and follow-up of work.
  • Ability to manage, prioritize, balance and execute against multiple projects/priorities simultaneously, working efficiently in a fast-paced environment.
  • Ability to effectively manage and lead change.
  • Takes initiative.
Application Deadline: Friday, May 20, 2022, before 4:30 pm CST