Field Service Technician

Technical Support Allentown, Pennsylvania Philadelphia, PA


Together, We Own it! Start your employee owner journey with Shorr Packaging.

The Field Service Technician is responsible for the installation, set-up, repair, and routine maintenance of all packaging equipment at customer facilities and Shorr warehouse/demo rooms. We are looking for 5+ years of experience in equipment maintenance, HVAC, military electrical or mechanical, or electromechanical experience. 


  • Set up, install/assemble, test, adjust, and disassemble all packaging equipment.
  • Repair packaging equipment. Diagnose problem, determine extent of repair, estimate labor time, and complete repair. Requisition or make up repair parts as necessary.
  • Perform routine maintenance on all equipment.
  • Assist with moving packaging equipment.
  • Assist and train other Shorr Service Technicians and customer personnel.
  • Assist sales reps in equipment sales.
  • Assist and improve customer satisfaction through promoting company services and products within company guidelines.
  • Operate machine tools when necessary in repairing or installing equipment.
  • Follow all safety rules and keep work area clean.
  • Safely drive to and from local customers in company-owned vehicle. 
  • Attend vendor training/schools. Out of town travel may be necessary.
  • Travel to remote customer locations when necessary. 
  • Perform minor repairs on Shorr office and facility equipment.


  • Bachelor’s degree (BS or BA) or equivalent; or five to ten years related experience and/or training; or equivalent combination of education and experience.
  • Microsoft Office with emphasis on Outlook, Word and Excel. PLC programming knowledge is also preferred.
  • Valid and current state driver’s license is required
  • Travel requirement for this position is up to 25% overnight, otherwise local client coverage


  • Company Truck!
  • Employee Stock Ownership Plan (ESOP) - Together, We Own It!
  • Company provided iPad, Laptop and monthly mobile phone stipend
  • Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages
  • Completive hourly rate plus annual bonus plan
  • Generous Paid Time off: Vacation, Personal, Sick and Floating Holidays along with company holidays
  • Equipment Technical Training and Certification
  • 401K plan plus matching

Shorr Packaging Corporation is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is the policy of the Shorr Packaging Corporate to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, protected veteran status, disability status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.