Accommodations Coordinator - CSU Global

Student Services Cleveland, Ohio Cleveland, Ohio


Description

About Us

Cleveland State Global is a partnership between Cleveland State University and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at Cleveland State University.

Job Overview

The Accommodations Coordinator works closely with the student services team to acquire accommodations, make off-campus housing assignments, and manage accommodations for students enrolled in the International Accelerator Program.  The Accommodations Coordinator organizes key elements of program housing, facilitates assignments for incoming students, and maintains operations and high-quality management in housing.  He/She/They respond to a variety of student needs in off-campus program housing so being physically present in housing facility and the ability to work non-traditional business hours in an on-duty/on-call capacity is critical.  This role reports to the Accommodations Manager

 

The Accommodations Coordinator is an energetic team player who demonstrates a strong commitment to the specialized program and has a dedicated focus on high-level customer service.  The Accommodations Coordinator manages accommodation services catered to international students so the ability to work in a diverse environment and exhibit cross-cultural competence and understanding is critical.  He/She/They is comfortable multitasking, adjusts quickly to shifting priorities, and manages time efficiently.  The Accommodations Coordinator has strong problem-solving skills, pays close attention to detail, and has outstanding oral and written communication.  Exceptional interpersonal skills with demonstrated tact, patience, sensitivity, and diplomacy, particularly with non-native English speakers, is essential.

 

Essential Functions

Housing Administration Management

  • Ensure housing assignments are complete and housing spaces are ready for student arrivals
  • Coordinate with vendors for furniture, housewares, linen packs, and other assignment needs
  • Oversee and track key distributions, including maintaining records for lockouts and lost key replacement as needed
  • Oversee biweekly health and safety inspections
  • Provide administrative reports on facilities, resident interactions, and housing assignments as well as manage documentation for fines and other invoices
  • Maintain data of housing locations and keeping accurate records of available space, including emergency contact information
  • Maintain a current accurate record of all inventory data, student placement, maintenance records, bed availability dates, etc. to ensure contracted beds are at a maximum occupancy
  • Coordinate with Marketing to develop content regarding housing, including brochures, reports, forms, and other educational materials
  • Track and report on occupancy and housing availability based on student progression


 

Residence Life Management

  • Foster residential community clarifying community outcomes and crafting complimentary programmatic events that underscore diversity, inclusion, respect, and personal ownership within the community
  • Partner with student services team to execute residence engagement strategies
  • Support student learning of community conduct standards, facilitate apartment contract meetings, and serve as first-level contact in resolving roommate conflicts
  • Oversee the judicial process of residence students ranging from fines, behavioral contracts, and community service to eviction
  • Oversee residence advisor team in the enforcement of community standards
  • Train residence life staff on conflict resolution and student conduct policies and procedures
  • Liaise with student services team on at-risk students

 

Incident and Emergency Response

  • Manage on-duty phone line and being respond to emergencies in a timely manner
  • Work in conjunction with student services team and appropriate campus partners to provide and coordinate crisis response and support to students as well as to coordinate emergency/crisis response to the rest of the university
  • Serve as an official campus authority for the Clery Act and mandatory reporter for Title IX issues
  • Provide timely and accurate notification and reporting using provided platforms
  • Attend campus functions, student programs, and after-hours emergency response
  • Serve in on-duty capacity for a portion or all of holiday breaks when university offices are closed

 

Minimum Qualifications

  • Bachelor’s degree
  • 1-2 years supervisory experience
  • Experience managing accommodation services catered to international students
  • Ability to work evenings and weekends

 

Preferred Qualifications

  • Resident life experience
  • Existing knowledge/familiarity with federal regulations (e.g., Clery Act)
  • Familiarity with Salesforce, Google Docs, and SmartSheet

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 

Background Check Required--Education, Criminal, Identity

 

Cleveland State is an Equal Opportunity Employer.