Description

The Practice Supervisor’s role supports our business by effectively working with the Practice Manager to perform many leadership, organization and decision-making tasks to maintain and grow the medical practice they are assigned.

• Establish and implement effective workplace procedures
• Works with Practice Manager to complete practice assessments, identifying waste, problem areas, and compliance issues, ensuring practice policies and best practices are up to industry standards and government regulations
• Works with the Practice Manager to assess and develop practice growth strategies, marketing and reputation management
• Supervise daily practice operations
• Monitor the inventory for medications and medical equipment and organize for resupply
• Recruits, interviews, and hires candidates when needed, and conducts/coordinates all new hire training and orientations.
• Interact with patients and address their complaints 
• Coordinate/lead staff performance reviews
• Collaborate with Physicians and Practice Manager to develop business strategies and patient services
• Maintains practice employee records and ensures the filing system meets all required compliance standards.
• Responsible for correcting and approving timecards for all practice team members.
• Works with Practice Manager to uphold company policies and procedures by holding the staff accountable when violations are made.
• Works with Practice Manager to develop procedures and policies relative to work performance, performance evaluations, and employee grievances.
• Maintains accurate documentation of employee infractions, discipline, and coaching conversations.
• Works with Practice Manager to counsel practice staff, evaluate performance, create clear plans for improvement, and schedule follow-up meetings to track overall progress.
• Assures that all team members are providing good customer service consistently.
• Must be able to work in different roles to cover gaps when another team member isn’t available. 
• Complete various clerical tasks as required.
  
• Other duties as assigned

• High School diploma or equivalent certification required.
• Bachelor’s Degree in Business Management or a related field preferred.
• 1+ years of medical office management experience preferred.
• Proficiency with electronic practice management (EPM) electronic medical records(EMR) required.
• Proficiency with Microsoft Office, specifically Excel, Outlook, and Windows required.

Competencies & Success Factors 

• Impactful leadership style that is results-driven and values focused.
• The ability to effectively manage employee performance and staffing needs.
• The ability to create and communicate realistic goals and timelines.
• Excellent written and verbal communication skills.
• The ability to maintain a high level of confidentiality.
• Problem-solving skills
• Knowledge of medical terminology and HIPPA regulations.
• Thorough and organized with patient information and file maintenance.
• Ability to maintain a calm manner and patience when working with patients, employees, and physicians.
• Ability to multitask and balance varying job duties.
• Strong time management skills and ability to meet company deadlines.
• High level of customer service.
• Ability to work well in a team environment.
• Adhere to all company policy and procedures.

Benefits: 

• Heath, Dental, Vision, 401K, Short-term Disability, Long-term Disability
• Paid Time Off, Sick Time

Annual Salary Range:

• 70,000 - 95,000

Metis Practice Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or status as a qualified individual with disability.