Description

• Greet and welcome patients as they arrive at the clinic.
• Answer incoming calls, manage voicemails, and relay messages accurately.
• Schedule, reschedule, or cancel appointments as needed.
• Maintain and update electronic patient records.
• Handle billing inquiries, process payments, and assist with insurance claims.
• Coordinate with medical staff to ensure timely patient flow.
• Provide general administrative support, such as copying, faxing, and filing.
• Ensure the reception area remains clean, organized, and welcoming.
• Assist patients with queries regarding treatments, services, and clinic policies.
• Adhere to HIPAA and patient confidentiality regulations at all times.
• Other duties an assigned.

• Bilingual - Spanish 
• High school diploma or equivalent. Additional certifications or courses in Medical Administration are a plus.
• Previous experience in a medical office or reception role is preferred.
• Familiarity with electronic health record (EHR) systems.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills and the ability to multitask.
• Empathy and a strong commitment to patient care.

• Knowledge of medical terminology and HIPPA regulation.
• Knowledge of OSHA and Cal-OSHA safety and hazard regulations.
• Experience in providing patient care to newborns, children, adolescents, and adults.
• Must have excellent written and verbal communication skills.
• Must be able to maintain a high level of confidentiality.
• Thorough and organized with patient care and file maintenance.
• Must be able to maintain a calm manner and patience when working with patients, employees, and physicians.
• Must display a high level of customer service.
• Must be able to work well in a team environment.
• Adhere to all company policy and procedures.