Description

• Handel incoming calls for practice in a courteous, professional and timely manner.
• Responsible for patient scheduling on a daily basis for multiple providers and verification of insurance eligibility
• Handle all medical records requests and incoming faxes for the practice
• Some submission of authorizations request for follow up visits  to insurances and tracking status 
• other duties assigned

• Proficient in Windows and Microsoft applications including Word, Excel, and Outlook.
• Knowledge of the referral and authorization process in a high-volume environment
• Thorough understanding of HMOs, PPOs, IPAs, POSs, EPOs, Medicare, and Medi-cal.
• Understanding of eligibility verification processes.
• Ability to distinguish between primary and secondary payers and identify insurance products.
• Must have organizational skills and be able to handle a high-volume workload.
• Ability to develop and maintain positive interpersonal relationships with a variety of people.
• Demonstrate effective verbal and written communication skills with staff, vendors, medical providers, and members of the public.
• Able to multitask and complete many different duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Must be able to work under stress when confronted with critical or unusual situations.
• Must be able to give and follow instructions explicitly.
• Demonstrates ability to exercise analytic ability.
• Read and write, verbal and written communication, time management, and interpersonal skills.
• Prioritize, meet deadlines, and use sound judgment.
• Possesses tact, diplomacy, and understand the ethics of confidentiality.

• High School graduate or GED.
• 1 year + experience in medical clinic processing referrals/authorizations.
• Medical Terminology required.
• EMR experience required, preferred experience with EPIC.
• Medical Assistant experience preferred, not required.
• Bilingual (English/Spanish) preferred.