New Patient Coordinator/ Full Time (417)
Description
Job Title: New Patient Coordinator
Location: San Diego Digestive Disease Consultants
Job Type: Full-time
Salary Range: $20.00-$22.00
Position Reports to: Practice Supervisor and Clinical Supervisor
About San Diego Digestive Disease Consultants:
San Diego Digestive Disease Consultants is a leading healthcare facility specializing in gastrointestinal care. We are committed to providing our patients with high-quality, comprehensive, and compassionate care. We are currently seeking a dedicated and organized New Patient Coordinator to join our team and ensure a smooth and efficient process for incoming referrals and scheduling of new patients.
Job Summary:
The New Patient Coordinator will be responsible for managing all aspects of incoming patient referrals and facilitating the scheduling process for new patients. This role plays a vital part in creating a positive first impression for our patients by ensuring a seamless and professional experience from the very beginning.
Key Responsibilities:
Referral Management:
- Receive and process incoming patient referrals from various sources, including primary care physicians and other healthcare providers.
- Verify referral information, ensuring all necessary details are accurate and complete.
- Communicate with referring providers to gather any missing or required information.
- Track referral status and maintain organized records for reporting and follow-up.
Scheduling and Coordination:
- Contact new patients to schedule appointments, coordinating with their availability and the clinical team's schedule.
- Provide patients with necessary appointment details, including date, time, location, and any pre-visit instructions.
- Collaborate with the clinical team to ensure timely and efficient scheduling while prioritizing urgent cases.
- Handle rescheduling and appointment cancellations as needed.
Patient Communication:
- Be the initial point of contact for new patients, answering inquiries and providing information about the clinic and the scheduling process.
- Maintain excellent patient relations, demonstrating empathy and professionalism in all interactions.
- Keep patients informed of any changes to their appointments and address any concerns or questions they may have.
Administrative Support:
- Assist with administrative tasks as needed, including maintaining patient records and managing scheduling software and databases.
- Collaborate with the billing department to ensure insurance verification and authorization processes are completed.
Qualifications:
- High school diploma or equivalent required; additional healthcare-related education is a plus.
- Previous experience in a medical office or healthcare setting, with a focus on patient scheduling and coordination.
- Strong organizational and time management skills, with an attention to detail.
- Excellent communication skills, both in person and over the phone, with a friendly and compassionate demeanor.
- Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using office software applications and scheduling software.
- Knowledge of medical terminology is a plus.
- Bilingual (English/Spanish) is required.
Benefits:
Our benefits package includes health insurance (Medical, Dental, Vision), disability cover (Short/Long Term), life insurance (Basic Life/AD&D), Critical Illness and Accident Insurance, a 401K retirement plan, Pet Insurance, an Employee Assistance Program, discounted Health and Wellness Programs, and generous sick leave provisions.
Schedule:
M-F start time will be between 8:00 and 8:30, end time will be between 4:30 and 5:00 (standard business hours)
San Diego Digestive Disease Consultants is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.