Satellite Operations Center (SATOPS) Tier 1 Technician

Information Technology Services Tampa, Florida


Description

Opportunity Summary

Location: MacDill AFB, FL

 

The Satellite Operations Center Technician will provide Tier 1 and Tier 2 satellite and network operations support.  The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment.  The Technician will provide daily operational support for iDirect technologies hub and remote systems supporting global TDMA/IP networks.  An integral part of the team, the Technician’s tasking will include shift work including some weekends and holidays.

 

Primary & Essential Accountabilities

Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required

Remotely troubleshoot VSAT systems via iDirect software

Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites

Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead

Prepare reports on network utilization, performance and activity as required

Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues

Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required

Monitor and test satellite network performance and provide satellite network performance statistics and reports

Assist in network design and capacity planning

Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)

Manage service restoration activities and track/update trouble ticketing system (Remedy)

Provide status reports to customers and management personnel

Provide testing and implementation support of new software releases for deployed network equipment

 

Qualification Requirements

High School Diploma or GED, Associates degree or higher preferred

At least 5 years of SATCOM experience or equivalent combination of education/training and experience

Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF concepts

One year education or directly related experience in network operations center support duties

Security+ certification within 90 days of hire

Top Secret (TS) clearance with SCI eligibility determination

 

Strong verbal, written and interpersonal communication skills

Ability to work independently as well as cooperatively in a team-oriented environment

Strong analytic and problem-solving skills

 

Qualification Preferences

IP Routing

Linux/Unix

Microsoft Office suite

Trouble ticket tracking

Technical certification (CCNA, CCDA, CCNP or CCDP)

 

 

SES Government Solutions is an Equal Opportunity and Affirmative Action Employer. SES Government Solutions is committed to workplace diversity, equity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by local, state, or federal law.