Sr. HR Operations Program Manager, Compensation & Rewards | 27823

Human Resources Santa Clara, California Pleasanton, California


Description

Title:  Sr. HR Operations Program Manager Compensation & Rewards Reports to:  Sr. Director Global Talent Care & TechnologyLocation: Santa Clara

Company

Some great ideas are born in the garage. Others in a dorm room. Or over pizza and beer. Some form like the perfect wave.

ServiceNow, the fastest-growing enterprise company over $1 Billion, is changing the way people work. The company was founded on the beach in San Diego in 2004 with the belief that getting simple stuff done at work shouldn’t be so hard. And that the complex stuff should be easier to manage. We envisioned a world where anyone could create workflows that worked for—not against—them. The ServiceNow cloud‑based platform was built to simplify the way work gets done.

Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities and complexity. ServiceNow lets them run smarter, faster, better. And it helps people spend their time on work that’s meaningful, not menial.

We work hard but try not to take ourselves too seriously. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be learning, growing and striving to be the best version of yourself possible. And we enjoy the journey together.

 About this role:

The Sr. HR Operations Program Manager aligned to our Compensation and Rewards Portfolio brings great rewards programs to life as the “one-fist-to-bump” with our Total Rewards team – understanding the Total Rewards business strategy, philosophy, and requirements while leading the change and operational activities to bring program to life at scale for our 10,000 employee, and growing, global workforce.  The Sr. HR Operations Program Manager reports to the Head of HR Operations and influences teams across the enterprise to bring new programs from idea to launch and ongoing operation.  The ideal candidate has experience in the compensation and rewards space and is passionate about user experience, change leadership, and brings the operational rigor to make excellence happen at scale.

Responsibilities

  • Become a trusted partner with our Total Rewards COE by showing understanding of their business and providing a path for their programs to be executed at scale across the enterprise and around the globe.
  • Initiate, Plan, Drive full life cycle implementations of strategic programs on behalf of the Global Talent organization.
  • Lead change management efforts to understand stakeholder readiness and conduct change activities required for successful program adoption
  • Be a design partner by leading design thinking and process improvement with stakeholder and service provider groups
  • Know HR Operations industry best practices, teach, and apply them internally
  • Teach best practice methodologies throughout the Global Talent Team including change management, process improvement, and project/portfolio management
  • Translate business needs into multi-year and roadmaps
  • Identify, track and mitigate risks
  • Use data effectively to assess the current state and the make the case for change
  • Manage impacts of key program globally

   In order to be successful in this role, we need someone who has/is:

  • Strong business background with proven experience in Compensation, Total Rewards, and HR Operations; 5+ years
  • Proven background in change management, process improvement, and program management
  • Successfully led full life cycle implementation of strategic initiatives for HR in partnership with cross functional IT, Product and other teams
  • The ability to quickly build relationships and trust with stakeholders and team members
  • Is a strong driver of complex change in the organization
  • Able to strike the right balance between maintaining strong trust-based relationships while holding people accountable at all levels
  • Strong collaboration and communication skills are a must– able to work well with many different types of people, able to influence and lead without direct reporting authority
  • Facilitation skills in leading planning meetings, reviews, design workshops, and retrospectives
  • Passionate about customer experience
  • Master’s degree or equivalent experience in Business Administration, Industrial Engineering, Finance, Business Management/Operations, or related field
  • Practical Knowledge of PMP and Agile methods a plus
  • Strong working knowledge cloud productivity and collaboration tools

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.