Senior Manager, Software Engineering Management | 25706

Engineering, Infrastructure and Operations San Diego, California


Senior Manager, Software Engineering Management

ITSM Development, San Diego, California


Senior Manager, Software Engineering Management

San Diego, CA

This position reports to: Senior Director, Application Development

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

What you get to do in this role:

  • Own, innovate and lead subset of products that generate $1B+ revenue for the company
  • Partner with Product Management to design and build new product offerings
  • Need to be hands-on and be able to contribute towards development spending 10-20% time as an Individual Contributor
  • Be able to ensure quality of existing products and work in new products
  • Be able to simultaneously work on multiple releases
  • Learn the product functionality

In order to be successful in this role, we need someone who has:

  • Understands ServiceNow platform and product offerings
  • Proven experience building product offerings for Enterprise software and/or SAAS companies
  • Be a hands-on development manager who can design and code new functionality
  • Be able to learn product functionality and spend time testing and making sure the release is of high quality
  • Lead a team of local engineers, sub-teams and hire new talent as appropriate and manage performance of team members
  • Partner with engineering leadership, product management, peer development managers and QE on strategic initiatives
  • Be able to work with complex data models, processes, reports and tools to support and understand the team performance and how to take it to the next level
  • Ability to learn quickly in a fast-paced, dynamic team environment
  • Highly effective communication and collaboration skills


We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or for assistance.