Associate Curriculum Developer | 25562

Professional Services Hyderabad, India


Associate Software Instructional Designer/Curriculum Developer

Location: Hyderabad, India

This position reports to: Curriculum Manager, Training – Content and Portfolio

ServiceNow makes the world of work, work better for people. With a service-orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operates faster and be more scalable than ever before. The ServiceNow Training and Certification organization is highly adaptable, innovative, and constantly evolving. We are passionate about our products, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. The ideal candidate is a player who has excellent writing, communication, technical aptitude skills along with ability to comprehend complex technical topics and present it to the learners with accuracy and clarity.


What you get to do in this role:

 You will be part of a content and curriculum design team that ensures the success and quality of new and existing courseware (Instructor Led Training & e-Learning).

 Participate in content scoping, pre-release planning to investigate and discuss the latest release changes for several product portfolios.

 Write clear and concise chapter narratives and develop real-world and use case-based examples, guided lab exercises

 Apply and complete the latest release updates as advised by the lead curriculum developer to update course books or simulators to the next version.


This step may be executed by:

 Listening to lead the curriculum developer for work assignments and completing tasks as assigned.

 Working with Subject Matter Experts to incorporate new material or validate existing

 Completing quality assurance (QA) and lab testing as well as validation of simulators for compatibility with ServiceNow’s latest release.

 Documenting and communicating any testing issues, problems to the designated contact or team.

 Writing revised content, updating screen shots or diagrams, re-formatting lists, updating marketing branding or icons and editing.

 Compiling multiple MS Word and MS PowerPoint files into an Adobe PDF file.

 Reviewing final books and approving final versions.

 Assist with lab instances support by setting-up data packages of ServiceNow for each release.

 Be a valuable team player that interacts with course owners, instructors, and cross- functional work teams, key stakeholders, and subject matter experts to develop course specifications and gather course content.

 Demonstrate project management skills by assisting course owners with completion of assigned release tasks (Example tasks could include - scheduling meetings, updating project plans, metadata and tagging content, submitting website updates, creating reports and updating product records).

 Classify and collect course survey data to distribute to course owners or simulator teams.


In order to be successful in this role, we need someone who has proven experience:

3-6 years previous technical training/eLearning/instructional design experience.

3+ years hands-on experience implementing or has participated as an implementation team member for a ServiceNow installation is preferred.

Some US hours may be required

Excellent written English language skills

Seeking to start a career in the technical training and curriculum industry.

Demonstrate presentation skills via web-based conferencing or direct messaging.

Display active listening, verbal and business writing skills.

Build meaningful business relationships with ServiceNow internal colleagues.

Be persistent and dependable, especially with attendance, deliverables and deadlines.

Be able to adapt to a constantly changing environment; flexibility to work extended hours during peak periods if needed.

Understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language.

Experience in project management, Agile or rapid development and quick turnaround of training deliverables.

Use graphics, templates, and icons throughout instructional design work.

Apply feedback regarding on-the-job performance and coaching to improve job skills and promote career growth.

Demonstrate strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint.

Demonstrate working knowledge of eLearning technologies, such as authoring tools (e.g. Articulate 360, Captivate) and design/development tools (e.g., SnagIt, Camtasia, ScreenFlow).



We provide competitive compensation, generous benefits and a professional atmosphere.

This is a very collaborative and inclusive work environment where individuals strong on

aptitude and attitude will have an opportunity to grow their professional careers through

working with some of the most advanced technology and talented developers in the


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or for assistance.