Sr. Principal Product Manager, Dev Ops | 23227

Product Santa Clara, California San Francisco, California Pleasanton, California


Sr. Principal Product Manager, Dev Ops

Location: Santa Clara, CA

This position reports to: Senior Director of Product Management


ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 


What you get to do in this role:

Despite the hype around DevOps, we find that most enterprises are still struggling to deliver software faster while reducing risks. Our DevOps product is taking on the challenge of scaling DevOps in the enterprises and we are looking for an inspirational leader to join us on that journey.


In this role you will own the product strategy, delivery and go to market for our Insights and Analytics capabilities.


We need strong leaders who are self-starters, execution-focused and passionate about delivering valuable solutions to our customers. This is a hands-on role, the ideal role for a proven product manager with strong technology background and experience in dashboards and analytics. In this role, you will:

  • Lead strategy, execution and success of DevOps Insight
  • Gather and document market evidence
  • Lead and facilitate customer and field team involvement in the roadmap planning and feature prioritization
  • Manage roadmap, drive consensus and coordinate delivery with a team of engineers and designers to ship top quality experiences to users on time
  • Articulate the value proposition at varying depth depending upon audience types – Customers, Partners, Decision Makers, Business, Sales and Industry Analysts
  • Develop and drive product launch activities with product, field and marketing teams across ServiceNow
  • Always be in research mode, study changes in market needs, competitive landscape to influence the product direction and support the sales organization



  • ‘Can do’ attitude and sense of ownership to thrive in a fast-paced environment
  • 5+ years of product management experience
  • Experience with Cloud native application patterns, container ecosystem, CI/CD, DevOps is mandatory
  • Experience and familiarity with products in the big data, visualization and/or business analytics space
  • Experience with AI and Machine Learning technologies is highly desirable
  • Bachelor’s degree in Engineering/Computer Science or a related technical discipline
  • Subscribes to evidence based ‘outside in’ product management
  • Leverages data and metrics for decision making
  • Great communication with no BS, who listens carefully and expresses ideas clearly
  • Excellent interpersonal skills, proven track record of building strong relationships and establishing credibility at all levels of the organization
  • Solid project management skills with the ability to work in a fast-paced, team environment and provide consistent, high-quality output on several concurrent projects
  • Self-motivated and team-oriented; able to work autonomously and effectively as part of a geographically dispersed team.
  • Willing to travel (approximately 25%) for customer visits, industry and partner events

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or for assistance.