Global Leader - Customer Workflows, Product Line Excellence | 23992

Professional Services Santa Clara, California


Description

The Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow. 

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance.  As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers realize maximum business value from their investment in the ServiceNow platform.

The Role

The Global Leader, Customer Workflows – Product Line Excellence role is a key member of the global leadership team for the Customer Outcomes Excellence function within ServiceNow. 

Customer Outcomes Excellence exists to fuel the continued growth of our global Services Ecosystem, through the development of world-class methods, tools and offerings that together allows the Services Ecosystem to accelerate product adoption and drive customer business outcomes.

The Global Leader, Customer Workflows – Product Line Excellence is responsible for defining, creating and maintaining world-class and bi-directional ‘connective tissue’ between ServiceNow’s Product BUs and the entire ServiceNow Services Ecosystem. 

From the Products BU to the Services Ecosystem, this role will lead a team in the creation of a range of ServiceNow Leading Practices that support the enablement of the Services Ecosystem for new product launches within the Customer Workflows product set.

From the Services Ecosystem to the Product BU, this role will be accountable for providing specialist learnings from the Services field to influence product development roadmaps, as well as future iterations of ServiceNow Leading Practices.

An ideal candidate will have a successful track record in team leadership, and will have expertise in Enterprise Applications Professional Services, Enterprise Application Software Development, and Ecosystem field enablement.   This global leader will also demonstrate executive presence and will be able to develop trusted advisor relationships with both ServiceNow’s Products SVPs & VPs, as well as with Tier 1 C-level clients.

What you get to do in this role:

  • Serve as a senior member of the Customer Outcomes Excellence global leadership team.
  • Develop a strong trusted advisor relationship with ServiceNow Products BU executive leaders (SVPs, VPs and Directors).
  • Build, lead, develop and nurture a global team of Product Line Excellence professionals.
  • Provide world-class thought leadership in the development of a wide range of Leading Practices assets.
  • Be seen personally across ServiceNow, and its Ecosystem of Partners and Customers, as a leading global authority in how to design and deploy customer value journeys enabled by ServiceNow Customer Workflows.
  • Sponsor key customer relationships at C-level. 

Required Competencies

  • Balances Stakeholders
  • Business Process Design and Improvement
  • Decision Quality
  • Ensures Accountability
  • Manages Change
  • Optimizes Work Processes
  • Plans and Aligns
  • Strategic Mindset
  • Synthesizing and Simplifying
  • Trusted Advisor

Work Environment

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosphere.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.