Outbound Product Manager | 21085

Product Hyderabad, India


Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is looking for a new member of the Outbound Product Management team to collaborate with the rest of the ITOM product team to understand which products and features are coming out each release and then define the most relevant and impactful problems these solve. The ideal candidate can empathize with customers and implement technical solutions to their problems. This role will need to configure a ServiceNow instance to showcase the outcomes delivered by our product. 

What you get to do in this role

  • Collaborate with Product Managers and Engineering to translate upcoming functions and features into outcome-based narratives
  • Engage with Sales and Marketing to understand which problems customers and prospects most often look to ServiceNow to solve
  • Communicate which problems the product(s) can solve, and the simplest way they can be solved
  • Work directly with customers to capture their expectations, preferences and aversions in a “Voice of the Customer”
  • Use data gathered from Product Managers, Sales, Customers, and Marketing, to build and configure demos to showcase ServiceNow’s ITOM solution
  • Collaborate with other product teams to develop demos that showcase cross-solution, ‘better together’ outcomes
  • Create narrative-driven scripts for different types of demos, then configure the instance to show those stories
  • Understand and represent different personas the demo scripts. Plan and create base demos to solve specific personas’ problems, end to end
  • Ensure the Pre-Sales teams have working demos



To be successful in this role

  • Advanced technical understanding of the Now Platform, with an emphasis on ITOM
  • Natural empathy for and understanding of needs of customers across multiple persona types
  • Ability to structure demo flow from high-level business benefit down to technical details
  • Plan and create base demos and scripts
  • Narrative based writing
  • Comfortable with creative, collaborative, sometimes independent, and unstructured work
  • Deliver in an Agile environment
  • Finalize and test product tracks
  • Compatibility and regression testing
  • Triage and work incidents against your configurations
  • Create, deploy, and troubleshoot Update Sets
  • Monitor and follow up on ongoing incidents
  • Maintain integrity of data within demos (for example, update dates to be current and make sense on dashboards, ensure “demo data” is relevant and does not reference outdated technology, etc.)
  • Create supporting documents for demos like recordings, overviews, details, release notes, and click-through presentations
  • Strong competitive drive, focused on helping our team beat the competition
  • Knowledge of public/private clouds (AWS, Azure, VMware-based private clouds) and the shift to cloud-native application architectures
  • Knowledge of machine learning applied to improving application and service availability a plus
  • Knowledge of DevOps and its impact on the role of IT Operations a plus


Job requirements

  • 5+ years of technical product marketing or product management experience
  • 5+ years of experience with technology products
  • Bachelor’s degree or equivalent experience
  • Extensive demonstration experience covering customer value and technical needs
  • Scripting skills to build utilities, e.g. to simulate data center activities or to update records to current date/time ranges
  • The ability to generate ideas for how our products can make our customers and partners more successful
  • Demonstrated ability to learn new technology
  • Must enjoy working in a highly collaborative environment
  • Extensive knowledge of the ServiceNow ITOM Product and the NOW Platform
  • Exceptional communication skills to include technical and business concepts
  • Very strong written communication skills
  • Demonstrated being proactive without being told what to do
  • Ability to prioritize task and be efficient to minimize wasted effort
  • Proven ability to live up to commitments while maintaining integrity and focus on details
  • Thinks strategically, fast-learning and communicates with impact
  • English - fluent 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.