Technical Support Engineer | 33556
Technical Support Engineer (UI/UX) - User Experience
Santa Clara, CA, USA
ServiceNow is the Enterprise Cloud Company that is changing the way people work. We are redefining markets and changing the perception of enterprise software. With a service-orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. Our cloud platform allows enterprises to bring together business strategy, application design, and operations in a powerfully simple solution. We’re disruptive. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Our platform delivers digital workflows that create great experiences and unlock productivity. ServiceNow cloud services automate, predict, digitize and optimize business processes and tasks, from IT to Customer Service to Security Operations and to Human Resources, creating a better experience for employees, users, and customers while transforming the enterprise.
We've won awards for being the most innovative company on the planet, named as one of the top companies driving organizational digital transformation, and were selected to LinkedIn's Top Companies list for 2019. This gives you a glimpse into our culture and the type of talent we look for.
We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. This is a very collaborative and inclusive work environment where individuals with strong aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technologies and talented technologists in the business.
Due to the success of our products we are experiencing growth in virtually all areas of our organization. To sustain our growth, we are looking for people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in and stand out!
What you get to do in this role:
In order to be successful in this role, we need someone who has:
- Demonstrated ability to troubleshoot technical issues.
- Working knowledge of the components in a web applications stack.
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems.
- Ability to work with high-value customer administrators and developers.
- Excellent time management skills.
- 2 + years of Experience with enterprise software application support
- Understanding of SQL and database concepts
- Understanding of IT service management and the ITIL business process.
The ideal candidate will have a Computer Science Bachelor’s or Master’s degree or equivalent. Strong interpersonal communication skills are essential. This role involves working flexible schedules which could include weekends, holidays, and non-standard business hours.
Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow.
We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.