Senior Linux Systems Administrator | 28861

Engineering, Infrastructure and Operations San Diego, California


Description

Job Title: Senior Linux Systems Administrator
Location: San Diego, CA, USA

Company


ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.


People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

As a key member of the Systems Administration team within Operations Engineering, you will be responsible for administration and operations of the global cloud infrastructure that runs our SaaS product. This is an opportunity to be at the core of running a Cloud SaaS platform that scales to millions of users! The Cloud Operations team is responsible for ensuring availability and efficiency of the server infrastructure that runs our SaaS platform while consuming and deploying products that have been newly developed by engineering teams. You will be working closely with engineers and developers across the company.

This position requires the Public Trust Position (PTP) Tier 2 Level suitability adjudication. If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication.

Role

  • Contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud.
  • Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
  • Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains.
  • Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members.
  • Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
  • Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
  • Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures.
  • Troubleshoot database backup and restore failures as well as perform database migrations.
  • Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more.

 

In order to be successful in this role, we need someone who has:

The ideal candidate will have a strong background in systems administration and engineering, understanding of the components of a cloud infrastructure including hardware platforms, OS, applications, databases, networks, web and application servers. Prior experience in Site Reliability Engineering/DevOps and managing large-scale server infrastructure at a cloud computing or MSP setting is highly desirable. Strong Linux expertise is a must.

  • Capability to obtain a favorable US Public Trust Position
  • Solid experience with Linux (RedHat and/or CentOS)
  • Working level knowledge of one: Perl, Python, JavaScript
  • Familiarity with MySQL, Oracle, MariaDB, or similar technologies; proficiency preferred
  • Strong experience with service troubleshooting in a production environment covering web front-end, Systems, Databases and Networks.
  • Familiarity with Networking Technologies such as routing, switching and load balancing. F5 and NGINX experience is ideal. 
  • Experience with performance and availability monitoring, analysis, and configuration management platforms (e.g. Nagios/Icinga, Cacti, Ansible, Puppet, cfengine, chef, Splunk, Logstash) is desirable.
  • Understanding of ITIL v3 framework and how it applies to incident, problem and change.
  • Bachelor's Degree in Engineering, Computer Science, or Mathematics (or equivalent experience)
  • Candidate must have good communication skills and work well in a collaborative team environment.

Work Environment

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.