Senior UX Designer | 23622

Engineering, Infrastructure and Operations Santa Clara, California San Diego, California San Francisco, California


Job Title: Senior UX Designer

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.  

We are always looking for passionate individuals to drive user research, prototyping, or experience design activities for a portfolio of customer solutions. You will be part of the growing world-class Experience Organization (EO). EO creates new and compelling experiences for ServiceNow – enabling people around the world to get more done, faster than ever before! 

What your day-to-day may include:  

  • Engaging with product teams at a strategic level to frame what we need to build and how to get there 
  • Collaborating with user researchers to define and conduct user research to truly understand our customers and users’ goals and needs 
  • Creating end-to-end detailed design deliverables as a series of experience maps, storyboards, wireframes, and interactive prototypes 
  • Coordinating and integrating the work of fellow designers for a seamless and unified experience 
  • Planning and executing usability testing to validate design 

What you have: 

  • 5-8+ years of experience in UX or interaction design with heavy emphasis on solid human-centered design methods
  • An inspiring portfolio showing us how you have researched and crafted great experiences, seeing them through to released products 
  • Ability to understand and distill complex problems into elegant, informed solutions 
  • Ability to articulate and champion your design solutions based on human-centered design principles and incorporating research data 
  • Expert with design tools (e.g. Sketch, Adobe XD) to produce wireframes and high-fidelity interactive prototypes 
  • Relentless pursuit of experience perfection working in an iterative and agile development environment 
  • Excellent teamwork and communication skills to effectively collaborate with multi-functional and multi-disciplined teams 
  • High level of initiative and a “make it work” ethos to successfully bring a product design from conception to launch with minimal supervision 

What you may also have 

  • Experience mentoring designers or leading design teams 
  • Experience defining or working with a robust design system
  • Experience working in enterprise software 
  • Experience facilitating design thinking workshops 
  • Experience working with global collaborators across time zone

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or for assistance.