Sales Excellence Manager | 25749

Business Strategy Staines, United Kingdom


Sales Excellence Manager

Location: Staines, UK or Amsterdam, the Netherlands

Travel: up to 50% travel, primarily within EMEA

ServiceNow makes work, work better for people.  

We’re changing the world of work by automating the activities, tasks and processes that make up day-to-day work life, helping the modern enterprise operate faster and be more scalable than ever before.

Our product, the Now platform is the intuitive, intelligent cloud platform for work that was built with a focus on people. It delivers digital workflows that automate previously manual processes across a whole business ecosystem including IT transformation, HR and employee experience and customer service.

We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations, and a career at ServiceNow means challenging yourself to always be better. 

Role of Sales Excellence Manager

ServiceNow EMEA is scaling fast, and with that growth comes the need to ensure that our organisation and our processes are set up for success now and as we become a larger company.

In order to achieve this, we are growing a new Operational Excellence PMO unit which will report into the VP of Operations and Strategy EMEA. This will be a critical team for the business and one that will initiative change across key areas of our operations.

We are looking for a Sales Operational Excellence Leader to join this team, working closely with our go to market (GTM) teams across EMEA and accelerating our performance. You will also work with the rest of the team to help transform and grow the EMEA business of ServiceNow on our journey from $1 billion to $4 billion.

In this role you will....

  • Work with the GTM teams across EMEA to identify and resolve pain points.
  • Optimise the performance of the business, helping bring together multiple functions to define, codify and share best practise.
  • Help to align metrics for success for marketing and sales and be able to operationalise and improve on these as we grow.
  • Communicate complex change to go to market teams and when reporting to senior leadership.

We are looking for...

  • 5 years or more experience in sales strategy or operations.
  • Strong analytical skills and ability to use a range of analytical tools such as Tableau.
  • Knowledge of a software businesses GTM approach
  • Ability to work cross-functionally and communicate complex change in a clear and impactful way.
  • Proven experience in diagnosing pain points and opportunities in a GTM processes

ServiceNow is an equal opportunity employer, committed to building a diverse and inclusive company where employees feel that they belong. This means that individuals seeking employment at ServiceNow are considered without regard to race, colour, religion or belief, sex, sexual orientation, gender identity, pregnancy, national original, age, disability, or any other characteristic protected by law. If you are an individual with a disability which is likely to affect you during any part of the application process, you may contact us at [] so that we can consider whether we can make any adjustments to the process.