Senior Technical Support Engineer | 31278

Global Technical Support Dublin, Ireland


Description

Senior Technical Support Engineer

Location: Dublin (IRL)

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.


What you get to do in this role:
 

We are looking for an experienced engineer with a passion for excellence. The Senior Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong inter-personal skills.  The Sr. Technical Support Engineer must be able to work outside of normal business hours (including: weekend shifts and public holidays) as needed

In order to be successful in this role, we need someone who has:

  • Demonstrated ability to troubleshoot difficult technical issues.
  • Working knowledge of the components in a web applications stack.
  • Experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML.
  • Must have solid object-oriented programming skills (Java strongly preferred).
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
  • Ability to work with high-value customer administrators and developers.
  • Excellent time management skills.

Preferred Candidates will have

  • Deep understanding of JavaScript, AngularJS, ReactJS, GraphQL , bootstrap and UNIX Shell.
  • A fundamental understanding of IT service management and the ITIL business process.

Experience  

The ideal candidate is a college graduate with a Computer Science degree or equivalent and has a professional experience of Product support for 2+ years.  Strong interpersonal communication skills are essential.    

Opportunity

Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow.

ServiceNow is an equal opportunity employer, committed to building a diverse and inclusive company where employees feel that they belong. This means that individuals seeking employment at ServiceNow are considered without regard to race, colour, religion or belief, sex, sexual orientation, gender identity, pregnancy, national original, age, disability, or any other characteristic protected by law. If you are an individual with a disability which is likely to affect you during any part of the application process, you may contact us at [talent.acquisition@servicenow.com] so that we can consider whether we can make any adjustments to the process.