Sr. Product Manager, Conversational Experience Mobile and Web Client | 23571

Product Santa Clara, California


Description

Product Manager, Conversational Experience Mobile and Web Client

Santa Clara, California

Job description

ServiceNow is changing the way people work. By bring everyday tasks, processes and workflows to the cloud, we help the modern enterprise operate faster and be more scalable than ever before. ServiceNow is looking for a product manager to join our team to drive the user experience for our web and mobile chat clients. This is the key interface that provides employees a self-serve help desk experience via conversations.

 

This position will be responsible for driving the roadmap of our chat clients by defining and prioritizing requirements and incorporating customer and user feedback. The ideal candidate is highly collaborative and brings together creativity, an analytical and user centric mindset, strong technical understanding, and strong execution methodology. The role will involve working with designers, engineers, cross BU business partners, and other PMs. Our team is hard-working, collaborative, and committed to quality. We believe that we can build a better platform together.

 

Qualifications

 

Minimum qualifications:

  • Equivalent of 4+ years of product management or similar experience working SaaS solutions focusing on technology platforms that support business applications.
  • Bachelor’s degree required (technical undergraduate degree preferred, or demonstrate technical capabilities with job experience)
  • Experience working with business application teams to understand and prioritize business needs and translate them into technical requirements on the platform
  • Experience working with UX designers, user researchers and other key stakeholders on user-centric product design practice.
  • Experience working with data to understand user journey and derive product requirements based on it.
  • Experience monitoring and guiding product development teams throughout the execution phases for new and existing releases as the customer advocate
  • Experience with agile/scrum methodologies
  • Must be able to travel domestically occasionally

 

Preferred Qualifications

  • Experience in working with user interfaces, particularly chat clients
  • Demonstrated experience in gathering and transforming product requirements into actionable product roadmap
  • Ability to manage product and feature trade-offs (including understanding technical feasibility) with sales, marketing, engineering, and management teams
  • Self-starter, leader, high energy level (most Product Managers at ServiceNow set the direction for multiple development teams)
  • Strong communication and presentation skills, in executive and public speaking environments  
  • Good analytical skills and exceptional attention to detail
  • Machine learning and data driven product experience

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.