Sr. / Staff Site Reliability Engineer | 32643

Engineering, Infrastructure and Operations San Diego, California


Description

Job Title: Sr. / Staff Site Reliability Engineer

Location:  San Diego, CA

 
Company

Our company, purpose, products, and brand are built on the knowledge that the future is getting smarter and changing how everyone works. We think this will be a good thing—especially as we create technology to make everyday work more meaningful and fulfilling for people around the world. We’re eliminating mindless tasks and freeing people to do what they do best.

 

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance executive, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

 

Overview


ServiceNow is the Enterprise Cloud Company that is changing the way people work. We are redefining markets and changing the perception of enterprise software. Our cloud platform allows enterprises to bring together business strategy, application design, and operations in a powerfully simple solution.

None of this would be possible without people like you.  We have Site Reliability Engineering positions available in our San Diego office for those that are ready to grow with us.

Let's get straight to the point.

Do you:

  • Have a passion for DevOps, Automation and Scripting?
  • Know Linux systems in depth?
  • Understand Observability and Monitoring?
  • Have Experience with Cloud technologies – Azure, AWS ?
  • Write code to automate repetitive tasks?
  • Smile when you trouble shoot and solve an issue in London from your laptop in San Diego?
  • Have years of experience accumulated in roles like IT Operations, Software Development, or Systems Engineering?


Answer 'yes' to these questions and you are in the front row for a position as SRE at ServiceNow. Go ahead, hit the Apply button and let's have a chat about your skills and experiences.

Want to know more about us?


Now that we have set the pace, keep reading if you want to understand more about ServiceNow as a company and the SRE role.

Let’s start with the role


As an Engineer on the SRE team you will:

  • Provide relief and sustainable resolution to issues within our infrastructure.
  • Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
  • Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
  • Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
  • Drive monitoring and automation initiatives

Requirements

  • Deep knowledge of Linux systems
  • 5+ Years’ experience with DevOps automation, CI/CD pipeline and agile methodologies
  • 5+ Years’ experience with Cloud technologies, preferably Azure
  • Expertise in Observability and Monitoring of applications, services, and networks at scale
  • 10+ years Coding in various languages; we normally prefer Python, JavaScript, and Ruby
  • MySQL database administration, troubleshooting, and performance tuning
  • Networking skills, IP addressing and routing.
  • Team-first attitude and an uncompromising attention to detail.
  • Good collaboration and communication skills
  • Ability to work in shifts that cover one weekend day.
  • Experience developing on the ServiceNow Platform is a bonus


Now a bit about the SRE team


The Site Reliability Engineering team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability, and performance of the ServiceNow platform and infrastructure. The SRE is empowered to drive technical resolutions across the technology stack from application through to hardware, and all levels in between. The ultimate goal of the SRE is to never escalate an issue to an engineering or development team by  completely owning resolution of issues in the ServiceNow environment.  They are also tasked with driving forward the operability of the platform to drive down the number of incidents while reducing MTTR.

To accomplish this, the team combines software development, networking and systems engineering expertise, and a strong desire to be challenged by problems of scale and complexity to make our service better for our customers.


And finally ServiceNow as a company

You already know that ServiceNow is changing the way people work. Due to the success of our products we are experiencing growth in virtually all areas of our organization.

To sustain our growth, we are looking for drivers - people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in and stand out.

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals with strong aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers/engineers in the business. We provide competitive compensation, generous benefits and a professional, yet relaxed ,atmosphere.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, or on the basis of disability.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.