Strategic Regional Alliance Manager | 25229

Sales Seoul, Korea


Global Strategic Regional Alliance Manager (SRAM), South Korea

About ServiceNow:

ServiceNow, The Enterprise Cloud Company, is the industry-leading cloud platform provider for deploying and building enterprise applications.  We are redefining markets and changing the perception of enterprise software.  Our cloud platform allows enterprises to bring together business strategy, application design and operations in a powerfully simple solution.
To sustain our explosive growth, we are looking for drivers—people who thrive on responsibility and live for the next big challenge.  We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily. 

We invite you to join in to stand out.

Job Summary:

The ServiceNow Alliances and Channels Ecosystem (ACE) organisation is a strategic pillar and seen as the growth engine for the company. We are looking for a dynamic leader who thrives in a fast paced working environment and who can play an integral role in managing ServiceNow relationships with our top partners. 

Reporting to the Director of the Global 5 Alliances, Asia Pacific and Japan, you will be creating and managing the executive relationships, strategic engagement, contract negotiations, capability creation and enablement plus all other go-to-market functions within the Korea Market.

A successful SRAM enables cross collaboration between ServiceNow and our top global & Korea Partners. You will create and execute joint strategic plans and drive market development activities that ultimately accelerate ServiceNow license adoption and the partners Consulting, Implementation and Managed Services revenue associated with the ServiceNow license. A large part of this role will include sourcing and influencing ServiceNow license revenue.

The ideal candidate will have significant experience operating at the senior executive levels (ideally with existing relationships) whilst also having a solid understanding of the aligned partners business model and organisational matrix.

A high degree of business acumen is a must in this role with an ability to translate how the ServiceNow platform can enable the top partners to add value to their customers whilst reducing their partners risk and brand protection.

You will relate well not only to the partners but also to key internal ServiceNow stakeholders which include sales and marketing management right through to the account sales and solution leads. Also, working closely with the ServiceNow sales organisation you will ensure ServiceNow and the Partners capabilities enable high levels of customer adoption in the market.

Well suited to a high-energy autonomous individual with a diverse set of skills including the ability to identify and create lasting relationships, joint strategy development with business planning, contract negotiation with great communication skills. 


  • 8 - 10 years of Alliances and Channels experience is required to be considered for this position.
  • Ability to communicate in Business English with good experience in Korea market
  • This is a senior role therefore you must exhibit excellent business. literacy and the ability to build and articulate joint business value and interface at the senior management and C-level with ease.
  • Adept at moving quickly between low-level execution and high-level strategic thinking.
  • You must be able to engage in the most strategic, whilst executing in the very tactical as needed.
  • Experience working directly for these partners a plus.
  • Superior relationship building skills across both internal and partner stakeholders creating win win where possible.
  • Representing the brand and interests of ServiceNow is paramount.
  • Excellent executive communication and presentation skills.
  • Proven track record of exceeding business performance objectives.
  • Experience operating within the Enterprise software alliances or software consulting market a plus.
  • Fast pace and high growth company experience a plus.
  • High degree of business acumen with sales, marketing, and solution development – MBA or equivalent a plus.
  • Capable of performing within a dynamic virtual team environment.
  • Conflict resolution skills are essential.


  • Develop and execute a global strategic joint business plan which drives all aspects of the partner relationship including; executive interlocks and cadence, solution and industry focus and investment, business development, enablement and certification plans, demand marketing, solution development etc.
  • Present and promote the ServiceNow value proposition and its capabilities leveraging your extended team as needed to enable the partner to build a profitable and sustainable ServiceNow business by understand the value and investment payback.
  • Achieve and exceed all business goals set in 2019.
  • Manage all aspects of your partner relationship.
  • Develop and execute capacity plans to assure partner is well positioned to deliver successful customer implementations with high degrees of customer success and satisfaction (certifications, project experience etc).
  • Collaborate with Marketing teams on both sides to build and execute joint demand generation plans (CxO Roundtables, Joint events etc).
  • Support joint sales pursuit activities.
  • Develop and execute joint solution development plans with emphasis on targeting industry verticals and markets.
  • Provide regular communication and transparency to promote the success of the partnership both internal and external.
  • Lead regular business performance / relationship reviews with senior ServiceNow management.
  • Build and maintain activity and performance reports and dashboards.
  • Update the internal CRM system with activities and information as needed and aligned to senior management expectations.
  • Manage all MSP (Managed Services) opportunities for your partners providing coverage for the ServiceNow account teams.
  • Act with integrity and respect for all.


  • 8 – 10 min years in Global System Integrator alliance management or experience working for these partners in either vendor or alliance management positions.
  • Proficient with Microsoft Office productivity tools.
  • Bachelor’s Degree or equivalent work experience. An MBA is a plus.


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or for assistance.