Solution Architect - HR Systems | 25136

IT Santa Clara, California


Solution Architect – HR Systems

Location: Santa Clara, CA

We are seeking a seasoned end to end solution architect with expertise that includes integrating HR strategies and programs, implementing and optimizing HR systems and processes – especially Talent Acquisition (TA) – platforms, being a change agent, and developing HR data management practices. The role will reside within the IT Digital Talent Experience team and will provide global solution architect services to our. HR teams to help accelerate execution across large-scale, strategic initiatives that improve our operational capabilities, the employee experience, and/or reduce cost-to-serve.

The successful individual in this role will work collaboratively with HR Centers of Excellence teams, IT business analysts, program delivery managers, and operations teams to ensure all strategic programs are architected with a clear understanding of dependencies, connections, and risks.


  • Gather required data and synthesize information highlighting associated risks and changes needed for success to the various program owners and key stakeholders to drive a truly integrated roadmap
  • Help facilitate decisions based on a deep understanding of how a process or system change in TA may affect other processes, systems or people and promote approaches to identify a shared purpose from multiple stakeholders
  • Provide direction on integrating enterprise TA strategies by identifying opportunities, dependencies, risks, connections, and leverage points across planned initiatives
  • Apply a system mindset to all TA initiatives to architect an overall implementation and change management plan that accounts for all the interdependencies and opportunities
  • Anticipate business needs and present possible directions and future strategies for the team to consider through research and innovation methods
  • Understand best practices and analyze emerging trends in the industry to serve as a thought leader, to influence and develop scalable strategies, frameworks, and programs
  • Drive consistent use of common employee related data fields across TA and downstream systems and provide guidance and expertise on data validation at the point of entry to enhance data quality, and drive adoption of best practices
  • Partner with IT Enterprise Architecture team in developing a technology framework that delivers business capability
  • Work with program managers and business analysts on identifying issues / risks and required mitigation to ensure delivery of end-to-end strategic design
  • Successfully communicating conceptual ideas and design rationale to executive stakeholders
  • Act as the solution wide functional subject matter expert embedded within a larger delivery team

Requirements: Skills

  • Ability to consult with and influence all levels of leadership across the organization
  • Ability to synthesize large amounts of information into consumable frameworks and concepts to facilitate key decision making and set future direction
  • Ability to deliver on large scale programs and deal with ambiguities and operate in a dynamic, fast-paced environment
  • Ability to act as a business-minded change agent within the organization
  • Functional knowledge balanced with a strong technical skillset and aptitude
  • Ability to quickly develop rapport and establish credibility that results in trust and respect from business and technical teams
  • Ability to challenge and clarify recommendations and decisions to better support the business and project teams
  • Ability to assess requirements and specifications documents for completeness and accuracy
  • Ability to work with disparate and cross-functional internal and external stakeholders
  • Excellent drive and initiative, and sense of personal accountability
  • Excellent organizational and interpersonal skills
  • Ability to empathize and communicate effectively
  • Ability to simplify complex problems and find solutions collaboratively

Requirements: Education & Experience

  • Bachelor's degree in Information Systems, Human Resources, Business, or equivalent; Master's degree is a plus
  • 8+ years of experience in HR or TA systems, transformation and large global projects
  • Experience with driving continuous improvement across global technology and processes
  • Experience implementing, managing, and supporting HR or TA systems and support and/or HR business or consulting experience
  • Experience managing highly-complex projects independently that cross multiple business units, divisions, functions, and regions
  • Demonstrated competency in strategic thinking and system design architecture as it impacts business processes and interdependencies
  • Experience communicating design rationale clearly and concisely and build consensus / relationships in a matrix environment


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or for assistance.