SWAT/Database Engineer - Federal | 30202

Engineering, Infrastructure and Operations Sydney, New South Wales


Job Title: SWAT/Database Engineer – IRAP 
Location:  Sydney, NSW 

Note: Due to the nature of the work related to this position, employees will be required to obtain a Federal Government Clearance. The minimum requirement to obtain this clearance is to be an Australian citizen.


Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.


People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow. 

We are looking for an experienced performance engineer with a proven track record of troubleshooting the issues, bugs and performance of complex systems.  Working with key members of our Cloud Development, Service Operations and Technical Support teams, you will focus on supporting our platform as issues arises. The ideal candidate for this position is a software engineer with a strong background in database technologies, performance analysis, and strong troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads.  You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers.In this role you will support the infrastructure by learning the platform end to end. You will also enable peers in SRE and Technical Support by being highest level of support internally and externally. Participate in weekend and holiday on-call rotation as required. 

Required Skills and Experience

  • Strong experience with performance and stress testing tools and approaches for driving realistic customer simulations
  • 5+ years of database management and performance tuning  
  • 5+ years of experience supporting or testing large scale web-based distributed applications on containers such as Apache/Tomcat, JBoss, Web Logic, and Web Sphere in a Unix environment
  • 3+ years of experience developing on a SaaS, PaaS, or Cloud Infrastructure product/solution
  • Proven experience with concurrency, multithreading, and distributed system architectures
  • Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions
  • Strong problem-solving and analytical skills with an aptitude for learning new technologies
  • developing and deploying mission critical software
  • Bachelor's degree in Computer Science or Information Systems or equivalent technical discipline, or similar work experience.
  • Eagerness to learn everything about the ServiceNow Platform 

Desired skills: 

  • Experience with service now platform, scripting, tuning, troubleshooting is highly preferred. 
  • Scripting: shell scripting, Python and/or Javascript
  • Solid understanding and experience with databases mainly MariaDB/Mysql (and Oracle)
  • Solid understanding of schemas, table spaces, indexing, and database performance optimization
  • Familiarity or knowledge of CentOS/RedHat operating system (admin/root level)
  • Demonstrated experience leading individual projects, including scheduling and reporting
  • Formal experience on a DevOps or Performance or support team is desired
  • Willing to work On-Call, weekends and holidays as needed


We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.  

Note: Due to the nature of the work related to this position, employees will be required to obtain a Federal Government Clearance. The minimum requirement to obtain this clearance is to be an Australian citizen.




ServiceNow is an equal opportunity employer, committed to building a diverse and inclusive company where employees feel that they belong. This means that individuals seeking employment at ServiceNow are considered without regard to race, colour, religion or belief, sex, sexual orientation, gender identity, pregnancy, national original, age, disability, or any other characteristic protected by law. If you are an individual with a disability which is likely to affect you during any part of the application process, you may contact us at [talent.acquisition@servicenow.com] so that we can consider whether we can make any adjustments to the process.