Employee Services Program Manager, Workplace Services, Bay Area | 33589

Workplace Services Santa Clara, California


Description

Employee Services Program Manager, Workplace Services, Bay Area

Location(s): Santa Clara

This position reports to: Senior Manager, Workplace Services, AMER

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

Team Description

The Workplace Services (WPS) team is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our purpose to life in the physical sense.  We are responsible for the full life cycle of our physical workplaces, from ‘ideation to expiration’, and we are a key influencer of the employee experience by way of our workspaces, services and amenities.   

Role Description

In the role of Employee Services Program Manager, Workplace Services you will lead employee experience programs for our Bay Area offices, currently serving 2,700 employees occupying ~800,000 square feet.   You will have a particular focus on our world headquarters in Santa Clara, where you will partner with other WPS team members to build community and deliver great employee experience.

You will be both execution focused, helping to ensure our day-to-day business runs the way it should, and strategy focused, helping to ensure we are contributing to the long-term health of ServiceNow; you will move between these elevations frequently.

You will be developing, delivering and managing large employee programs, including Food Services, Transportation, Fitness, and more.  You are able to both maintain and lead the program while delivering stellar customer service. 

Responsibilities

  • Directly own the delivery of Workplace Services Employee Programs for the Bay Area, including Foodservices, Transportation, EV Charging, Event Management, Amenities & Perks, and Fitness Centers
  • Lead all vendor management efforts related to employee programs
  • Actively manage the program scope for each area, continuously measuring, reviewing, verifying and improving
  • Own all program related OpEx and CapEx budget and deliver within articulated targets
  • Operate like Workplace Services is your business and your product; think like a product manager and a general manager
  • Employ a Program Management and Operational Excellence approach across all programs (templates, process, frameworks)
  • Develop and implement program management KPI’s, benchmarks, and measurements
  • Innovate and stay ahead of our customers’ needs while ensuring we are developing solutions that scale and are forward thinking.
  • Be an employee experience advocate and a builder of employee-centric communities, all in the spirit of driving employee success and engagement across the Americas
  • Be a key partner to the business and other internal organizations such as Global Talent, IT, Communications and Branding to help drive collaboration, strategy, problem solving and communications
  • Be a key partner to, and customer of, our Portfolio, Planning & Design, Safety & Security and Project Management program offices within the Bay Area
  • Effectively manage an existing team made up of embedded service partners, and ensure this team is, and remains, optimally sized and skilled to meet the company’s growth over the next several years

Requirements 

  • Be a servant-leader who comes equipped to build and maintain a world class team of both employees and service partners
  • Be a seasoned leader with 5 – 7 years of experience in the strategic and operational aspects of facilities, employee programs and workplace services in a high-growth, dynamic environment
  • Have an excellent track record of establishing relationships, influencing and negotiating competing priorities among business partners
  • Be “customer first” in both macro and micro environments
  • Exhibit strong analytical, conceptual thinking, strategic planning and execution skills. Be a proven creative thinker with a problem-solving approach
  • Have a proven ability to deliver concise and simple written and verbal communications to cross functional stakeholders and executives
  • Have an excellent grasp of business-oriented financial concepts, financial analysis, budget formulation, and business case development
  • Hold one or more relevant industry designations – MCR, CFM, PMP, BIFM, etc.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.