Principal / Distinguished Software Engineer - Platform Persistence | 30338

Engineering, Infrastructure and Operations Chicago, IL


Job Title: Principal / Distinguished Software Engineer - Platform Persistence 


Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

What you get to do in this role:

As a Principal Software Engineer with the Platform Persistence group, you will be responsible for leading key initiatives that go across different products and significantly affect our platform ecosystem that allows our customers to create innovative, elegant and high performing experiences across multiple devices.

The Platform Persistence group has teams that provide storage API for higher layer applications, build our Time Series capability and/or work to scale our application platforms. Depending on the nature of the data, the storage systems include relational database, non-relational database such as columnar database, time series database, or message queue system.

Our largest customers are always pushing the limits of the backend storage in terms of size of the data, speed of IO, as well as number of concurrent transactions. Performance, reliability and scalability is always at the core of our work. 

You will use your experience building modern web technologies and your expertise in performance, architecture, and object-oriented design to push the boundaries of our platform.

You will also collaborate with cross-functional engineering teams to develop new and improve on existing platform features.

You will provide technical leadership and be able to coach and mentor other software engineers in different methodologies

You will provide perspective on leading industry trends, recommendations on new and emerging technologies, and are able to resolve complex technical problems

In order to be successful in this role, we need someone who has:

10+ years software development experience including: 

  • Expert level understanding of best practices for object-oriented and modularized software. Particular emphasis on JavaExperience with relational databases such as MySQL and Oracle
  • Expert level understanding of web technologies: HTTP and backend programming of web applications
  • Expert level understanding of concurrency and multi-threaded applications
  • Relational Database Expertise: Developing on, troubleshooting and optimizing performance
  • Demonstrated success completing complex projects, on time
  • Experience developing web applications at scale 
  • Experience with troubleshooting difficult production issues e.g. memory leaks, network problems, intermittent failures etc. across the stack

It'd be even better if you have: 

  • Experience developing a platform
  • Experience developing a database
  • Experience working in a DevOps environment
  • Experience working in a customer focused environment
  • Loves database technologies
  • Experience with relational databases: Oracle, MySQL, MariaDB, MS SQLServer

Our technology stack:

ServiceNow Platform technology stack:

  • Linux
  • MySQL/Oracle
  • Java
  • Tomcat
  • JavaScript (Server side and Client side)

Environment & Build Environments:

  • Maven
  • GIT

 Where you'll get to work

The Chicago office location is in the West Loop and includes a modern working environment, snacks, drinks and catered happy hours.


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.