Program Manager | 28663

Customer Success Santa Clara, California


Description

Job Title: Program Manager, Customer Success Group (CSG)
Location: Santa Clara, CA

ServiceNow makes work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done.

We are the fastest growing enterprise cloud software company in the world. For us, this is just the start.

To continue our rapid growth and scale, we are creating a new Program Manager position within Customer Success Group (CSG) to manage Anaplan projects and connected planning. The Program Manager will coordinate Anaplan initiatives such as process, program, portfolio and change management. This critical capability will enable us to grow and scale our business in a healthy, sustainable manner across CSG; comprising Solution Sales, Solution Consulting, Channel, Customer Success, Renewal Sales, Global Sales Development, Inside Sales and Marketing.

Our Program Manager reports to the CSG Director of Global Sales Planning and will drive CSG programs and processes at scale.  The ideal candidate is a results-oriented individual with a proven track record as a strategic doer and organizer; someone who can strategize and execute cross CSG programs. The Program Manager is someone who thrives in a fast-paced environment and cultivates collaborative engagement from program inception through to delivery.

Role:

We need someone who is a strong business partner and thrives on managing programs in a fast paced, rapidly growing SaaS organization.  You will have experience defining the program controls, that is the processes, procedures, reporting, etc. You plan the overall program and monitor progress to make sure that milestones are being met across the various projects and program. This role also requires the ability to understand the big picture of ServiceNow’s connected planning and sales processes, while being very detail oriented and results focused.

Primary Job Responsibilities:

  • Responsible for all phases of program management lifecycle from program inception and planning to execution, adoption and closure
  • Ensure development of effective timelines and on-time delivery of programs and initiatives
  • Build clear and inclusive communication cadences to drive progress and decision making
  • Be the one individual who can address all delivery and program related topics
  • Collaborates closely with Business Process Architects, Change Leaders, stakeholders and business partners to ensure alignment and actionable outcomes
  • Work with our stakeholders on Anaplan Connected Planning designed to increase NNACV, sales productivity and operational efficiency.
  • Work with our stakeholders to ensure successful execution of key projects, while continually finding opportunities to digitize ongoing improvements and enhancements.
  • End-to-End execution on these projects by providing program management
  • Partner closely with Anaplan Model builders to develop user guidance documentation and provide user training if required

In order to be successful in this role, we need someone who has:

  • Bachelor’s degree; 8+ years of demonstrable expertise managing large scale programs in a B2B enterprise environment, PMP certification is a plus
  • Hands on program management experience in Sales Finance and Operations organizations
  • Experience managing joint projects of various sizes under multiple deadlines.
  • Energetic, proactive self-starter with a proven track record for getting things done in a high growth fast paced environment
  • Ability to thrive in ambiguity, connect the dots and stay focused on desired outcomes
  • Proven ability to effectively collaborate with working teams, demonstrating influence skills and credibility to act; make sound decisions and drive alignment
  • Ability to think strategically, understand the big picture and prioritize the tasks, as well as translate the strategy into effective execution and tangible outcomes
  • Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing
  • Strong level of comfort with business and technical discussions, with the ability to understand and articulate the business impacts of technical actions and vice versa
  • Proven ability to build relationships, collaborate with, and influence cross-functional teams in a global capacity 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.