Staff UX Designer (ITAM) | 22726

Product Santa Clara, California


Staff UX Designer, ITAM


We are seeking a Senior or above UX Designer with a passion to solve complex business problems through deep customer and user understanding, killer UX design, and relentless experimentation and refinement. Collaborating with Product Management, Engineering, and other designers, you will create compelling and effective experiences for some of the biggest organizations in the world.

This role focuses on product design for ServiceNow’s IT Asset Management (ITAM) products. Our ITAM products help customers attain complete visibility of hardware and software deployments in their network; predictive intelligence about entire asset lifecycles; and power to tune their deployment, procurement, and policies to maximize effectiveness while controlling costs.

You’ll be joining the Experience Organization at ServiceNow. We are over 200 designers and information content developers creating game changing product experiences. We’re disruptive. We work hard but don’t take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our products, and we live for our customers.

Last year ServiceNow was named the world’s most innovative company by Forbes. We are leading the way in the digital transformation of the modern enterprise. We help our customers transform how work gets done so that the most important part of their business—their employees—have the best experiences possible, whether it’s IT infrastructure, security, HR, or customer service. We like to say we make work, work better! (Check out this video about us: Why ServiceNow)

With us you will be known for:

  • Independently leading and driving end-to-end design projects
  • Planning and managing design projects that align to overall product strategy
  • Constantly communicating and collaborating with cross-department stakeholders
  • Delivering thoughtful and detailed design work that is:
  • Grounded in solid research and validation
  • Polished with little need for cleanup
  • Easily used by engineering to build great product
  • Pushing the envelope to achieve game changing results
  • Promoting best practice methods for the general design team

You will focus on: 

  • Conducting or driving user research to truly understand our customers and users’ goals and needs
  • Engaging with product teams early and constantly to define what we need to build and how to get there
  • Validating design ideas with customers and usability testing designs
  • Creating end-to-end detailed designs as a series of experience maps, storyboards, wireframes, and interactive detailed prototypes
  • Coordinating your work with other designers to weave them into a seamless end-to-end experience

What you bring:

  • At least 8 years experience in UX or interaction design with heavy emphasis on solid human centered design methods
  • An inspiring portfolio showing us how you have researched and crafted great experiences, seeing them through to released product
  • Extraordinary attention to detail and a systems mindset—nothing slips through cracks
  • Experience working in complex, technical environments
  • Ability to understand and distill complex problems into elegant, intuitive solutions
  • Bachelor’s Degree (or equivalent experience) in interaction design, cognitive science, visual design, cognitive psychology, sociology, or related disciplines
  • Expert with Sketch, Adobe XD, Illustrator, Photoshop, or other design tools
  • Ability to create interactive high-fidelity prototypes in Axure, Framer, Principle or similar tools
  • Ability to promote and champion your design solutions based on reason, research, and data
  • Strong written and verbal English communication skills
  • Excellent teamwork, communication, and problem-solving skills to effectively work with multi-functional and multi-disciplined teams
  • Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
  • Self-starter who can work with minimal supervision in a fluid, fast-paced, and agile environment
  • High level of initiative, good sense of humor, and a “make it work” ethos

Bonus Points

  • Knowledge in web design technologies (CSS, HTML, JavaScript)
  • Experience working within a robust design system
  • Experience working in a startup or in a lean startup framework
  • Design thinking workshop facilitation experience
  • Public speaking and presentation skills

We provide competitive compensation, generous benefits, and an exciting, start-up atmosphere. We are a collaborative and merit driven team, where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers while working with advanced technology and a talented development team, come join us!


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or for assistance.