Partner Success - Global Senior Advisor, ITOM | 24467

Customer Success Remote, California Washington, District Of Columbia Remote, NY


Partner Success - Global Senior Advisor, ITOM
Location(s): Remote, CA; Remote, DC; Remote, NY

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 


ServiceNow is looking for a highly motivated, results driven individual, for an exciting opportunity to work with our most influential Partners to accelerate their skills and practice development of ServiceNow’s IT Operations Management (ITOM)

Working with multiple stake holders across the organization, the IT Operations Management Partner Success Advisor will be focused on ensuring partners have everything they need to ensure customer success.

What you get to do in this role:

Lead the initiatives leading to Partner success:

  • Develop and execute enablement strategies to accelerate the development of ServiceNow’s ITOM practices to support the growth of the company
  • Develop sufficient delivery skills capacity for the ITOM product suite across the globe
  • Provide governance, and oversight of all enablement engagements involved with ITOM Partners
  • Develop and execute strategies to ensure the consumption and adoption of the ITOM suite of software
  • Innovate to continually accelerate the time to market of Partner practices
  • Accountable for the development and publishing of release collateral, such as delivery best practices, to support Partner development
  • Provide status reports and contribute to the development of enablement plans for each activity/engagement
  • Identify and drive system, process and reporting enhancements
  • Actively involved in preparing presentation packages for Executive review or other leadership presentations
  • Collaborate with all the business functions and stakeholders to drive a consistent, efficient, consumable enablement model

ServiceNow requires individuals in this role to demonstrate the following core competencies:

  • Ensures accountability
    • Experience in managing and influencing diverse groups of stakeholders
    • Ensures accountability and can balance workload and demand in a high visibility environment
  • Drives Results
    • Responsible for getting results through others and across multiple teams to execute on goals
    • Self-motivated with the ability to multi-task, while maintaining attention to critical details
  • Approach partner practice development with a strategic mindset
    • Proven ability to execute on Global Programs with the ability
    • Ability to handle partner related delivery related escalations and develop the appropriate remediation strategies to ensure successful outcome for all parties.
  • Situational adaptability
    • Great people skills with the ability to know when to delegate and when to dig in and lead from the front
    • Comfortable and flexible working in a fast-paced environment
  • Trusted advisor
    • Act as a trusted advisor to our partner community as they build self-sufficient, self-sustaining practices that will become the foundation of our growth
    • Develop and maintain a consistent level of product knowledge to confidently provide the appropriate level of guidance partners require

Minimum Job Requirements

  • 3 to 5 years in either a Services role or Partner skills development
  • Knowledge of the IT Operations Management domain or equivalent experience
  • Relevant educational background
  • Excellent communication skills – verbal and written
  • Proficiency with MS Office plus others

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or for assistance.