Associate Software Instructional Designer/Curriculum Developer
Location(s): Hyderabad, India
This position reports to:
Curriculum Manager, Training – Content and Portfolio
ServiceNow makes the world of work, work better for people.
With a service-orientation
toward the activities, tasks, and processes that make up day-to-day work life, we help the
modern enterprise operate faster and
more scalable than ever before.
The ServiceNow Training and Certification organization is highly adaptable, innovative, and
We are passionate about our products, and we live for our customers.
We have high expectations and a career at ServiceNow means challenging yourself to
always be better.
The ideal candidate is a player who has excellent writing,
communication, technical aptitude skills along with ability to comprehend complex
technical topics and present it to the learners with accuracy and clarity.
What you get to do in this role:
You will be part of a content and curriculum design team that ensures the success
and quality of new and existing courseware (Instructor Led Training & e-Learning).
Participate in content scoping, pre-release planning to investigate and discuss the
latest release changes for several product portfolios.
Write clear and concise chapter narratives and develop real-world and use case-
based examples, guided lab exercises
Apply and complete the latest release updates as advised by the lead curriculum
developer to update course books or simulators to the next version. This step may be
Listening to lead the curriculum developer for work assignments and
completing tasks as assigned.
Working with Subject Matter Experts to incorporate new material or validate
Completing quality assurance (QA) and lab testing as well as validation of
simulators for compatibility with ServiceNow’s latest release.
Documenting and communicating any testing issues, problems to the
designated contact or team.
Writing revised content, updating screen shots or diagrams, re-formatting
lists, updating marketing branding or icons and editing.
Compiling multiple MS Word and MS PowerPoint files into an Adobe PDF file.
Reviewing final books and approving final versions.
Assist with lab instances support by setting-up data packages of ServiceNow for each
Be a valuable team player that interacts with course owners, instructors, and cross-
functional work teams, key stakeholders, and subject matter experts to develop course
specifications and gather course content.
Demonstrate project management skills by assisting course owners with completion
of assigned release tasks (Example tasks could include - scheduling meetings, updating
project plans, metadata and tagging content, submitting website updates, creating reports
and updating product records).
Classify and collect course survey data to distribute to course owners or simulator
In order to be successful in this role, we need someone who has proven