Associate Curriculum Developer | 25262

Product Hyderabad, India


Associate Software Instructional Designer/Curriculum Developer
Location(s): Hyderabad, India
This position reports to:
Curriculum Manager, Training – Content and Portfolio
ServiceNow makes the world of work, work better for people.
With a service-orientation
toward the activities, tasks, and processes that make up day-to-day work life, we help the
modern enterprise operate faster and
more scalable than ever before.
The ServiceNow Training and Certification organization is highly adaptable, innovative, and
constantly evolving.
We are passionate about our products, and we live for our customers.
We have high expectations and a career at ServiceNow means challenging yourself to
always be better.
The ideal candidate is a player who has excellent writing,
communication, technical aptitude skills along with ability to comprehend complex
technical topics and present it to the learners with accuracy and clarity.
What you get to do in this role:
You will be part of a content and curriculum design team that ensures the success
and quality of new and existing courseware (Instructor Led Training & e-Learning).
Participate in content scoping, pre-release planning to investigate and discuss the
latest release changes for several product portfolios.
Write clear and concise chapter narratives and develop real-world and use case-
based examples, guided lab exercises
Apply and complete the latest release updates as advised by the lead curriculum
developer to update course books or simulators to the next version. This step may be
executed by:
Listening to lead the curriculum developer for work assignments and
completing tasks as assigned.
Working with Subject Matter Experts to incorporate new material or validate
Completing quality assurance (QA) and lab testing as well as validation of
simulators for compatibility with ServiceNow’s latest release.
Documenting and communicating any testing issues, problems to the
designated contact or team.
Writing revised content, updating screen shots or diagrams, re-formatting
lists, updating marketing branding or icons and editing.
Compiling multiple MS Word and MS PowerPoint files into an Adobe PDF file.
Reviewing final books and approving final versions.
Assist with lab instances support by setting-up data packages of ServiceNow for each
Be a valuable team player that interacts with course owners, instructors, and cross-
functional work teams, key stakeholders, and subject matter experts to develop course
specifications and gather course content.
Demonstrate project management skills by assisting course owners with completion
of assigned release tasks (Example tasks could include - scheduling meetings, updating
project plans, metadata and tagging content, submitting website updates, creating reports
and updating product records).
Classify and collect course survey data to distribute to course owners or simulator
In order to be successful in this role, we need someone who has proven
3-6 years previous technical training/eLearning/instructional design experience.
3+ years hands-on experience implementing or has participated as an
implementation team member for a ServiceNow installation is preferred.
Some US hours may be required
Excellent written English language skills
Seeking to start a career in the technical training and curriculum industry.
Demonstrate presentation skills via web-based conferencing or direct messaging.
Display active listening, verbal and business writing skills.
Build meaningful business relationships with ServiceNow internal colleagues.
Be persistent and dependable, especially with attendance, deliverables and
Be able to adapt to a constantly changing environment; flexibility to work extended
hours during peak periods if needed.
Understanding of web technologies (HTML, CSS or JavaScript) and experience with
any programming/scripting language.
Experience in project management, Agile or rapid development and quick turnaround
of training deliverables.
Use graphics, templates, and icons throughout instructional design work.
Apply feedback regarding on-the-job performance and coaching to improve job skills
and promote career growth.
Demonstrate strong working knowledge of MS Office applications, including Word,
Excel, and PowerPoint.
Demonstrate working knowledge of eLearning technologies, such as authoring tools
(e.g. Articulate 360, Captivate) and design/development tools (e.g., SnagIt, Camtasia,
We provide competitive compensation, generous benefits and a professional atmosphere.
This is a very collaborative and inclusive work environment where individuals strong on
aptitude and attitude will have an opportunity to grow their professional careers through
working with some of the most advanced technology and talented developers in the

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or for assistance.