CSM Solution Consultant | 25293

Sales Tokyo, Japan


Customer Service Management, Solution Consultant
Tokyo, Japan
Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to
be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we
put people at the heart of everything we do.
People matter. Our people have a passion for learning, building, and innovating. Whether
you’re an engineer, a sales professional, a finance professional, or anything in-between, our
roles aim to provide each person with meaningful impact and plenty of space to grow.
As a member of our solution consulting team, you will have a major impact on our future success
by supporting Customer Workflows product sales. In this role, you will have an opportunity to
influence revenue growth for one of the company’s most strategic product lines with support
from sales, product management and the executive team
You will be responsible for supporting the Customer Workflows product sales effort by using your
technical and customer service domain expertise to address customers’ business issues,
demonstrate technical credibility and convey value. Solution Consultants play a key role in the
sales process by facilitating customer discovery workshops, demonstrating the solution, aligning
to business value, and gathering customer feedback for future product innovation. Strong
technical, sales and consulting skills as well as the ability to translate technical capabilities into
business benefits are crucial for this role.
What you get to do in this role:
• Support Customer Workflows product sales as a technical and domain expert
• Lead discovery workshops to determine customers’ business challenges and deliver product
demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and
ServiceNow colleagues
• Provide feedback to product management about product enhancements that address
customer needs and drive additional business value
• Share best practices and re-usable assets with other Solution Consultants to enhance the
quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade
In order to be successful in this role, we need someone who has:
• 5+ years of presales solution consulting experience in the customer service, field service or
CRM software industry
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Excellent communication skills in writing and presenting to business and technical decision
• The ability to effectively complete tasks with minimal supervision and is a self-starter,
organized and detail-oriented
• Experience working collaboratively with product management, product marketing, partners
and professional services
• Creative problem-solving skills with a flexible mindset and desire to work in a fast-paced, high
growth organization
• A high degree of passion, energy, drive and willingness to travel

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.