Senior Solution Consultant (Presales) | 33666

Customer Success Petah Tikva, Israel


Senior Solution Consultant (Presales)

Petah Tikva, Israel


This position reports to: Solution Consulting Senior Manager, Israel and Iberia

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is currently seeking a Solution Consultant to join the rapidly growing Presales team. The Solution Consultant will provide expert level technical and business solution consultancy during the presales process in support of the direct sales force and partners, principally through proposal production, ServiceNow product demonstrations and the scoping and delivery of Business Value Assessments. Conveying the value of ServiceNow solutions to customers and prospects is what the Solution Consulting organization is focused on.



What you get to do in this role:


  • Assisting the sales personnel in the qualification of customer needs and performing pre-demo needs analysis 
  • Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and remotely
  • Make sure the customer understands the value of investing in ServiceNow
  • Generation of product demo scripts and scenarios and maintain demonstration environment(s)
  • Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
  • Responding to Request for Information/Proposal documents
  • Staying current on product developments/releases to a level required for demo and POC/POV
  • Supporting Marketing events – user conferences, trade shows, webinars, etc
  • Staying current on competitive analyses and understanding differentiators between the company and its competitors.
  • Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
  • In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment





In order to be successful in this role, we need someone who has:


  • Strong Pre-sales experience, ITSM experience is needed (tool or business process)
  • An open and creative mind
  • Mastery of the Sales process and trusted advisor for account representative
  • Exhibits prior and current technical expertise in web technology and the ability to learn new technology
  • Exceptional communication and presentation skills
  • Understanding of and experience selling to enterprise IT architecture
  • Background in ITIL, Service Management, Asset Management, IT Management and Security Operations would be advantageous
  • Fluent Hebrew and business English languages


We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.


ServiceNow is an equal opportunity employer, committed to building a diverse and inclusive company where employees feel that they belong. This means that individuals seeking employment at ServiceNow are considered without regard to race, colour, religion or belief, sex, sexual orientation, gender identity, pregnancy, national original, age, disability, or any other characteristic protected by law. If you are an individual with a disability which is likely to affect you during any part of the application process, you may contact us at [[email protected]] so that we can consider whether we can make any adjustments to the process.