Solution Consultant - Training & Education | 32578

Professional Services Düsseldorf, Germany


Training Solution Consultant

Location: Dusseldorf

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better.  

ServiceNow is currently seeking a Training Solution Consultant who will focus on developing solution-based training strategies for top tier customers and prospects and operationalize a series of training strategy assets to be used on all training deals.


What you get to do in this role:

  • Collaborate with internal and external stakeholders to design, propose, and execute on customer training strategy tools and templates that span customer size and industry.
  • Conduct needs assessments and review Success Readiness Assessments to understand and document customer’s desired business outcome related to technical and user readiness.
  • Develop customer-specific training strategies for top accounts and prospects by working closely with key internal and external stakeholders and project teams.
  • Provide leadership, guidance, and training to Training Account Executives and other members of the ServiceNow sales team on training approach, scope, and strategy for key customer and partner accounts.
  • Build and maintain relationships with targeted list of customers and associated internals as a trusted training solution consultant.
  • Be an expert in the full ServiceNow Training catalog and product portfolio; make recommendations on new or expanded offerings based on customer requirements.
  • Communicate pre-sales agreements, including customer requirements, pain points, etc, and work with Operations to automate a smooth hand-off from Sales to Delivery.
  • Monitor and report out on success of projects and lessons learned.
  • Analyze training project completions and class outcomes through survey data and refine training strategy templates and recommendations as needed.
  • Design and report on metrics to evaluate how the overall program achieved the desired business outcome and refine assets as needed.
  • Travel up to 20% (worldwide) per year.


In order to be successful in this role, we need someone who has:

  • Knowledge and hands on experience selling and implementing ServiceNow training solutions or similar preferred.
  • Background in ITIL, Service Management, Asset Management, IT Management preferred.
  • 1-3+ years of experience in Change Management at an Enterprise level preferred.
  • 3-5+ years of deep experience effectively developing learning strategies for Enterprise-level organizations.
  • Fluent in German or French
  • High level of flexibility, creativity and dependability.
  • Experience incorporating measurement and assessments into programs.
  • Effective project management and organization.
  • Strong presentation skills at an Enterprise level.
  • Strong working knowledge of MS Office applications including: Word, Excel, and PowerPoint, CRM, LMS, and web conferencing applications.
  • A focus on succeeding as a team.
  • Undergraduate or graduate degree in education or organizational development or equivalent experience

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is an equal opportunity employer, committed to building a diverse and inclusive company where employees feel that they belong. This means that individuals seeking employment at ServiceNow are considered without regard to race, colour, religion or belief, sex, sexual orientation, gender identity, pregnancy, national original, age, disability, or any other characteristic protected by law. If you are an individual with a disability which is likely to affect you during any part of the application process, you may contact us at [] so that we can consider whether we can make any adjustments to the process.