Accessibility Test Lead / Manager | 20371

Engineering, Infrastructure and Operations San Diego, California


Accessibility Test Engineering Lead / Manager - User Experience

San Diego, CA

This position reports to: Director, Quality Engineering

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

Sitting in the center of our development environment, the Cloud Platform Development team is building the core platform-as-a-service (PaaS) technology that is the driving force for all applications built by ServiceNow and our enterprise customers. We are laser-focused on building an innovative, scalable and feature-rich PaaS for all enterprise applications.

We employ the brightest and most forward-thinking cloud platform developers on the planet. We have offices in San Diego, San Francisco and Santa Clara and work as a distributed team.

Do you have a passion for automation and continuous improvement?  Do you thrive on creating self-service tools and empowering those around you? Does everyone want you on their team?  If you answered yes, to all of these, read on.

What you get to do in this role:

  • Help ServiceNow become more accessible 
  • Provide high level assessments and hands on testing for product areas including new UI’s
  • Partner with Design, Product and Engineering to enable accessibility end to end including driving accessibility features in platform UX, creating user stories, reviewing and providing feedback on design and mockups, testing and reporting accessibility defects
  • Lead Quality Engineers in the testing of accessibility issues in our UI’s/UX
  • Drive selection and decision making process of (browser and device matrices, environment, test tools, test cases for manual and automation)
  • Engage customers directly about our internal processes and continuous improvement initiatives 
  • Project Management audit findings, and customer escalations as appropriate 
  • Coordinate / Facilitate organizational training programs and continuous improvements for the company
  • Work w/ internal and external auditors

In order to be successful in this role, we need someone who has:

  • Expert level understanding of principles of Accessibility and how to build and test web products that are accessible to users with disabilities 
  • Familiarity with Accessibility standards, laws and guidelines including Section 508, ADA, WCAG 2.0 and WAI-ARIA
  • Experience with digital accessibility tooling such as Jaws, pa11y, aXe, nvda, Voice Over, etc…)
  • Proficiency in one or more scripting languages
  • Passion for quality, testing and driving for results
  • Clear communication skills, both in person and online
  • Fluency in the software development lifecycle
  • A strong commitment to customer service

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or for assistance.