Customer Support Representative | 24748

IT Orlando, Florida


Description

Job Title: Customer Support Representative
Location: Orlando, FL

 Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow. 

Role

 1-Logging calls and incidents on the IT Service Desk and maintaining details of software / hardware problems detected.

2-Providing initial triage technical support; answering support queries via phone or e-mail in a timely efficient manner.

 

What you get to do in this role:

1-You will be escalating to internal or external support resources and Subject Matter Experts when necessary.

2-You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or training.

3-You will perform initial triage of customer cases with documented solutions and/or workarounds.

 

In order to be successful in this role, we need someone who has:

1-Technical background and ability to learn and absorb technology quickly.

2-Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desired.

3-The ability to communicate effectively with people at all levels.

4-The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.

5-The ability to work as part of a team and on their own initiative.


EEOE Statement Section

ServiceNow’s EEOE statement is automatically added to each U.S. based job description.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.