Advisory Solution Consultant | 24428

Sales Causeway Bay, Hong Kong


Advisory Solution Consultant
Locations: Hong Kong

ServiceNow is seeking an Advisory Solution Consultant aligned to support designated focus account(s).  In this role you will be expected to act as a mentor to other team members, may assume leadership responsibilities, have significant depth of experience in particular functional areas, and establish relationships with other functions such as ACE, Marketing, PLS, and Product Management and Development.

As an Advisory Solution Consultant, you will:

What You Get To Do In This Role

  • Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
  • Interview customers both face to face and remotely to uncover their technology and business needs
  • Assist the sales personnel in the qualification of enterprise customer needs
  • You will own a few large enterprise accounts and be responsible for all presales activities within those accounts. Minimal travel required.
  • Lead non-technical discussions with your customers to help define business objectives that ServiceNow can address and what the value of those objectives are
  • Sell the value of our solution, not the features and functionality of the products
  • Provide mentoring and training to peers and other colleagues in the organization
  • Support and sometimes lead regional marketing events - user conferences, trade shows, webinars etc
  • Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via online
  • Have a deep understanding of the ServiceNow platform so you can be consultative and provide customers guidance and best practices in designing their solution
  • Responding to Request for Information/Proposal documents
  • Staying current on product developments/releases to a level required for demo and POC/POC
  • Staying current on competitive analyses and understanding differentiators between the company and its competitors.
  • In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment
  • Act as the ServiceNow subject matter expert at Executive briefings / marketing events

In order to be successful in this role, we need someone who has:

  • A General understanding of the ServiceNow platform
  • Ability to work with internal Product Management to translate customer needs into enhancement requests
  • Work with Product Management to deliver roadmaps for customer planning purposes
  • Ability to help the customer as it continues to Divest Business Units and spin them off into new companies that want to continue to use ServiceNow. This includes working with Professional Services to understand the best way for the new entity to get up and running quickly
  • Experience working with and selling to large enterprises (10000+ employees)
  • Exceptional communication and presentation skills to include technical and business concepts
  • Quick thinker in stressful situations
  • Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
  • Exhibited use of technology to solve problems in their personal and professional lives
  • Proven technical aptitude in learning new technology and solutions quickly
  • Self-motivated, self-starter
  • Relevant pre-sales experience with major hardware/software or services vendors
  • Mastery of the sales process and trusted advisor for account representative
  • Proven experience in one or more of the following area: ITIL, Service Management, Asset Management, IT Management, Process Management
  • 10 - 15 years of relevant enterprise-level experience

Experience that will help you stand out:

  • Experience developing on competitive platforms
  • ServiceNow platform development experience
  • ServiceNow certifications


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or for assistance.