Staff Lead Systems Engineer | 22241

Engineering, Infrastructure and Operations Kirkland, Washington San Diego, California


Description

Staff Lead Systems  Engineer 
 
Location: San Diego, CA or Kirkland, WA

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better.  

What you get to do in this role: 

We are currently seeking a Staff/Lead Systems Engineer. As a key member of the Cloud Infrastructure Messaging team, you will be responsible for architecting, building and managing a tailored, global full stack cloud infrastructure that is part of our SaaS product offering. This is an opportunity to be delivering with an organization which is at the forefront of technology running a Cloud SaaS platform that supports millions of users!   The Cloud Infrastructure Systems Engineering team architects, builds and operates the server infrastructure that runs our SaaS platform at scale and with high availability. Working closely with engineers and developers across the company, the candidate will be responsible for:    

  • Opportunity to take your place in an organization that designs, builds and operates a full stack cloud service. A private build for the public cloud.  
  • Building custom systems and services solutions, tailored for the SaaS messaging stack. 
  • Tackling problems that are out of this world, those that come with *huge* scale. 
  • Using broad knowledge and experience of systems engineering and networking principles to proactively prevent and address incidents while constantly improving cloud messaging infrastructure best practices. 
  • Driving popular problems to resolution with the corresponding internal stakeholders, whilst working on edge cases for implementation based issues 
  • Identifying and addressing issues escalated, toward immediate relief and sustainable resolution 
  • Document and maintain relief and resolution guides in knowledge-base articles and standard operating procedures parallel to our scalable and sustainable model 
  • Training and mentoring internal stakeholders along with the exposure, documentation and hands-on training 
  • In creating quality of the Cloud service, identify and collaborate with appropriate teams to improve tools and processes such as event monitoring, automation and introduction of new tools as required for our efficiency 

In order to be successful in this role, we need someone who has: 

The ideal candidate will have a strong background in systems engineering, understanding of the components of a cloud infrastructure including hardware platforms, OS, applications, databases, networks, web and application servers. Prior experience in Site Reliability Engineering/DevOps and managing large-scale server infrastructure at a cloud computing or MSP setting is highly desirable. Strong Linux expertise is a must.  Candidate must have good communication skills and work well in an open, collaborative, dynamic team environment. 

  • Experience developing backend applications in either Python, Ruby, Go, or Java.
  • Extended experience with supporting and developing solutions for the SMTP, SMS and MMS messaging protocols
  • Deep knowledge/experience with Linux (RedHat and/or CentOS) 
  • Extensive experience with Docker and Container management frameworks
  • Strong experience with service troubleshooting, covering web front-end, Systems, Databases and Networks 
  • Previous direct exposure to engineering and architecting fundamental internet services (DNS, Mail, Apache/Tomcat) with a good understanding of the LAMP stack. 
  • Familiarity with MySQL, Oracle, MongoDB, Tungsten or similar technologies 
  • Familiarity with Networking Technologies such as routing, switching and load balancing (VPN exposure is a huge plus) 
  • Experience with systems and network performance and availability monitoring and analysis as well as configuration management platforms (Nagios/Icinga, Cacti, Netcool, Monolith, Puppet, cfengine, chef, Splunk, Logstash) is desirable 
  • Understanding of ITIL v3 framework and how it applies to incident, problem and change 
  • Bachelors Degree in Engineering, Computer Science, or Mathematics (or equivalent experience) 
  • Candidate must have good communication skills and work well in a collaborative team environment 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.