Senior Business Analyst | 22877

Professional Services Santa Clara, California


Job Title: Senior Business Analyst
Location: Santa Clara, CA

This position reports to:Senior Director, Global Services Operations

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

With a combination of exceptional analytical skills, an insatiable curiosity, and an entrepreneurial “get stuff done” mindset, you’ll help us fundamentally improve how Services run our business.

What You Get To Do In This Role

  • Be the link between the Services organization and IT Business Intelligence to ensure Tableau dashboards are created per the organization’s needs and requirements, and ultimately drive operational rigor and manage performance
  • Be the OpenAir reporting expert, responsible to create and maintain OpenAir reports for Delivery Managers, Practice Leaders, Engagement Managers and Consultants
  • Key member of team that successfully executes Services data analytics roadmap and OpenAir reporting module roadmap
  • Successfully lead projects from vision through execution
  • Work closely with other members of the Services Finance and Operations teams, as well as key delivery leaders and consultants to understand, define and document business requirements, then translate those requirements to IT Tableau and Hanna developers
  • Manage UAT functions
  • Prepare quarterly KPI reporting by role and other periodic reports as necessary
  • Drive automation of weekly and monthly business review data analytics
  • Proactively investigate potential problems or technical issues, recommend thoughtful solutions
  • Effectively and efficiently communicate issues to IT Tableau developers, partner to problem solve, develop test scenarios, and test to validate solution


To be successful in this role, we need someone who has:

  • Minimum 7 years combined experience in either business operations or financial analytics
  • Minimum of at least 3 years as a financial analyst
  • Minimum Intermediate Tableau experience
  • ServiceNow platform experience is a plus
  • OpenAir reporting module experience or PSA experience
  • Expert Excel skills
  • Experience with Professional Services operating model
  • Ability to effectively communicate within a team environment and across organizational levels to include co-workers, managers, and internal customers
  • Ability to influence business and drive a project to on-time completion
  • Outstanding communication skills, both written and verbal, and very strong interpersonal skills
  • Ability to solve and present complex problems in an understandable way to stakeholders and business leaders
  • Strong leadership skills
  • Attention to detail and ability to communicate effectively to different audiences
  • Ability to work independently or work with a team, and multi-task in a fast-paced environment
  • Self-starter with strong analysis skills.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or for assistance.