Senior Technical Support Engineer | 22798
Senior Technical Support Engineer
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
What you get to do in this role:
The Technical Support Engineer is an individual contributor position within ServiceNow Technical Support organization focusing on ServiceNow Platform Technologies. This individual will be relied upon for their superior knowledge, ability and experience in technical support. This role will be responsible for incident tracking, diagnosis, replication, troubleshooting and resolution of the most complicated and critical incidents. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. Last but no least this individual will provide excellence in customer service to ultimately drive to completions and total resolution of each customer support issue.
The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.
Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow. Relocation assistance will be considered.
In order to be successful in this role, we need someone who has:
Core skills and experience:
- Experience in working with and troubleshooting dynamic web applications
- Good experience writing or debugging Object Oriented code (Java preferred)
- Experience in working in Unix/Linux environments
Other required skills:
- Demonstrated ability to troubleshoot difficult technical issues
- Ability to understand and communicate complex technical systems
- Excellent verbal and written communication skills
- Works well in a team environment
- Strong personal commitment to quality and customer service
- Proven ability to maintain a professional demeanor when handling complex user issues
- A fundamental understanding of Cloud applications, ITSM, ITIL and CMDB
- Experience in one (or more) scripting languages: Python, Perl, Unix Shell, Windows Shell)
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or firstname.lastname@example.org for assistance.