Senior Product Manager, Omnichannel | 24764

Product Santa Clara, California


Senior Product Manager – ServiceNow Conversational Interfaces Product Team

(Omnichannel Messaging PM)

(Location: Santa Clara, Level: Core IC3, or entry-level IC4)


Job description

ServiceNow, recently recognized by Forbes as the most innovative company in the world, is investing significantly in our SaaS cloud platform. ServiceNow is looking for an experienced product manager to support a new strategic product line that will enable our customers to work more efficiently than ever before. 

Join the Conversation Interfaces PM team and influence the product experience across ServiceNow product portfolios. We are at the forefront to define transformational digital experiences and impact thousands of customers, including industry leaders, now and for the next decade. 


The ideal candidate brings together creativity, an analytical mindset, user-centric, and an execution focus to drive the trajectory of ServiceNow Conversational solutions. You will be focusing on omnichannel experiences, such as SMS, Messaging Apps, IOS/Android native messaging, and more. Above all, we’re looking for someone with a fast-paced and agile approach, who quickly develops MVPs and rapidly iterates on them to refine the product within a rapidly-changing environment. Our team is hard-working, collaborative, and committed to quality. We believe that we can build a better platform together.



Minimum qualifications:

  • Equivalent of 3+ years of product management or similar experience working on Cloud - SaaS solutions
  • Bachelor’s degree required (technical undergraduate degree preferred, or demonstrate technical capabilities with job experience); MBA preferred

.       Manage product life cycle from concept to delivery with excellent analytical skills and attention to details

.       Set clear priorities and manage the backlog of features

.       Work closely with Engineering and UX to spec and execute on product features

.       Ability to manage product and feature trade-offs with sales, marketing, engineering, and management teams

.       Prepare, maintain and evangelize the product roadmap for both short-term and long-term releases

.       Self-starter, leader, the high energy level that can collaborate across multiple product development teams and organizations within ServiceNow

.       Become subject matter expert in one or more messaging platforms


Preferred Qualifications

  • Omnichannel Service Management or similar CRM software product development, or implementation experience
  • Passion for and experience with chatbot technologies, either in the consumer or enterprise space
  • Experience of managing partner integrations with APIs and API orchestrations
  • Strong communication and presentation skills, in executive and public speaking environments

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or for assistance.