Director, UX | 25044

Marketing Santa Clara, California


Director, UX
Location(s): Santa Clara, CA

ServiceNow, the fastest-growing enterprise company over $1 Billion, is changing the way people work. The company was founded on the beach in San Diego in 2004 with the belief that getting simple stuff done at work shouldn’t be so hard. And that the complex stuff should be easier to manage. We envisioned a world where anyone could create workflows that worked for—not against—them. The ServiceNow cloud‑based platform was built to simplify the way work gets done. Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people spend their time on work that’s meaningful, not menial. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.


The Director, UX will lead user experience for ServiceNow’s customer facing websites. This role will drive and manage a UX program for ServiceNow that creates a best-in-class experience for the customer, maximizes engagement with digital content, and results in incremental demand pipeline for the company. Reporting to the VP, Digital, this role will oversee a team of UX designers and production designers, and will work closely with our creative and development teams. The ideal candidate will be comfortable working in a high growth, high change environment that follows an agile development process to bring products to life. 

What you get to do in this role:

  • Manage and mentor UX designers, while partnering closely with analysts, visual designers, business analysts and writers to transform ServiceNow’s web-based digital marketing experiences through break-through, omni-channel UX leadership
  • Partner with Product Management and UX Strategy & Research to create a frictionless customer journey, with an integrated strategy that spans across all ServiceNow digital touchpoints
  • Partner with Brand Storytelling to delight and engage ServiceNow customers with user-centric interactive content and dynamic digital storytelling
  • Seamlessly integrate web with other digital and non-digital channels, such as email, mobile apps, social, advertising, and events
  • Exceed demand generation goals with an agile, results-driven UX roadmap
  • Oversee UX design system for, including templates, modules, patterns
  • Own and lead the creation of user experience design for all website related projects with the output of annotated wireframes and prototypes
  • Partner with development team to build and launch UX design system and all components
  • Partner with teams across ServiceNow to drive a user-centric, omni-channel, digital first strategy for all marketing content and campaigns 

Desired Skills:

  • College Degree (or equivalent experience) in the fields of Cognitive or Experimental Psychology, Human Computer Interaction, Human Factors, Computer Sciences, or related disciplines
  • 10+ years industry experience in UX design
  • 3+ years managing a UX team
  • Knowledge of user interface design, usability evaluation techniques, perception, cognition, task analysis, experimental design, and statistics
  • Mobile and web design experience including an understanding of responsive web design
  • Exceptional verbal, written, and interpersonal communications skills
  • Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
  • Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
  • Expert using Sketch, Principle (or equivalent prototyping tool), Invision, and Adobe Creative Cloud
  • Familiarity with Adobe SiteCatalyst and Adobe Experience Manager (AEM) strongly preferred


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or for assistance.