UX Designer | 23635

Engineering, Infrastructure and Operations Santa Clara, California San Diego, California Pleasanton, California


Job Title: UX Designer
Location: Santa Clara, CA; San Diego, CA; Pleasanton, CA


ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.  

We are always looking for passionate individuals to drive user research, prototyping, or experience design activities for a portfolio of customer solutions. You will be part of the growing world-class Experience Organization (EO). EO creates new and compelling experiences for ServiceNow – enabling people around the world to get more done, faster than ever before! 

What you get to do in this role: 

  • Make a positive impact in the lives of millions by defining the user experience at ServiceNow! 
  • Work collaboratively inside a cross-functional team, effectively integrating your design expertise inside a truly agile environment, launching radical new solutions in rapid succession to solve long-standing challenges. 
  • Work closely with product management and engineering, provide your design perspective to help in ensuring a unified and cohesive experience across the ServiceNow ecosystem. 
  • Conduct user needs assessment, task analysis, and develop user profiles; identify key tasks for user research, competitive analysis, user testing, and develop usability plans. 
  • Develop high-level task flow content and then use storyboards and other design documents to communicate concepts and vision to others. 
  • Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions. 
  • Develop UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification. 
  • Participate in documentation development processes such as user experience specifications, testing and evaluation. 
  • Work closely with product management in UX ideation and innovation. 

What you bring:  

  • At least 3-5 years of experience in UX or interaction design with heavy emphasis on solid human-centered design methods 
  • Bachelor’s Degree (Master's preferred) in interaction design, cognitive science, visual design, game design, cognitive psychology, sociology, or related disciplines 
  • An inspiring portfolio showing us how you have researched and crafted great experiences, seeing them through to released product 
  • Experience working in complex, technical environments 
  • Ability to understand and distill complex problems into elegant, intuitive solutions 
  • Expert with Sketch, Adobe XD, Illustrator, Photoshop, or other design tools 
  • Ability to create interactive high-fidelity prototypes in InVision, Axure, Framer, Principle or similar tools 
  • Ability to promote and champion your design solutions based on reason, research, and data 
  • Strong written and verbal English communication skills 
  • Excellent teamwork, communication, and problem-solving skills to effectively work with multi-functional and multi-disciplined teams 
  • Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment 
  • Self-starter who can work with minimal supervision in a fluid, fast-paced, and agile environment 
  • High level of initiative, good sense of humor, and a “make it work” ethos 

Bonus Points 

  • Experience defining or working within a robust design system 
  • Experience working in enterprise software 
  • Experience working in a startup or in a lean startup framework 
  • Design thinking workshop facilitation experience 
  • Public speaking and presentation skills 


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.