Staff Software Engineer | 29206

Engineering, Infrastructure and Operations San Diego, California


ServiceNow is the world’s most innovative company, ranked #1 by Forbes. ( We are changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

Join the Platform UX team and work with a talented group of developers building out next generation technologies in the ServiceNow cloud platform. Be responsible for the platform innovation, architecture and features, and that make ServiceNow a powerful platform used by many Fortune 500 companies.

You will have the opportunity to work on exciting technologies:  Mobile & Web conversational UIs and large-scale servers for platform products such as Virtual Agent, Live Agent Connect, Intelligent Work Routing & Assignment, Visual Task Boards powered by Chat bots, Machine Learning, and Natural Language Processing (NLU\NLG).

What we are looking for:

You are an experienced engineer that is passionate about

  • building great user experiences
  • or building enterprise grade systems for messaging
  • or full-stack (both)

Passionate about new technologies, and ready to push the boundaries of what is achievable. Enthusiastic about working in the latest technologies, such as React, Redux, and GraphQL and/or passionate about developing large scale server-side technologies for collaboration platforms supporting rich conversational experiences blended with Artificial Intelligence.

You are looking for challenges and opportunities.  You have the ability and desire to bring new ideas. You are a team player and will work with other experienced co-workers to help us evolve the technology stack to build modern and awesome conversational experience for our customers. You must possess a solid understanding of building amazing, performant and scalable user interfaces/servers with large scale data, an obsession with design aesthetics, and engineering excellence.

What you get to do in this role:

  • Build highly interactive applications that can scale with application complexity
  • Create tools, libraries, and frameworks for other developers to build upon
  • Apply new technology and innovation to improve platform functionality


In order to be successful in this role, we need someone who has:

  • 12+ years of software industry experience
  • Significant experience designing and implementing highly interactive and high-volume applications
  • Expertise in backend technologies
    • Java, Junit, REST, AJAX, JSON, HTML, CSS and associated frameworks
    • JVM performance testing, optimization and garbage collection
    • relational databases, SQL and frameworks like Spring, Hibernate

and/or frontend technologies

    • Solid JavaScript experience with React, AngularJS, Cycle.js, Vue, or other frontend frameworks
    • Competent in aspects of design, usability, cross-browser compatibility and accessibility
    • Exposure to modern reusable theming practices such in sass, css-in-js and styled components
    • Experience in test driven development with Jest, TestCafe, Cyprus, Mocha, or Selenium
  • Experience in functional programming, stateless architectures, ADTs is a plus
  • Experience in ML/Natural Language systems like IBM Watson, MS Luis, Google Dialogflow is a plus
  • Experience in messaging systems such as Slack, Facebook Messenger, Microsoft Teams is a plus
  • Experience with caching systems like Redis, MemCached is a plus
  • Strong written and verbal communication
  • Bachelor’s/Master's degree in Computer Science or a related discipline

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or for assistance.