Project Manager, Client Services

Client Services United States

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Healthcare is complicated, but it doesn’t have to be.  
  
500+ employees, 9 countries, and 1 mission - to amplify the voice of physicians globally.   
That is where you come in. Helping unite physicians across the world to support better patient outcomes—and even save lives— is an incredible feeling. Join us!  
   
What we’re about: 
  
  • Community: with 20+ years of tradition and innovation, our team has built the world’s largest online community of 1.3M medical professionals and a trusted network of leading industry partners - and we’re growing every day. 
  
  • Innovation: our tech-first approach to the conventional worlds of physician engagement and rapid healthcare insights powers our ability to improve workflows in unique ways. 
  
  • Collaboration: making an impact in healthcare is serious work, but that doesn’t mean we can’t have a good time while we’re at it. We laugh together, we don’t take ourselves too seriously, and we’re always trying to make our customers crack a smile.  
  
Sermo is a global social platform for physicians that fosters impactful peer-to-peer collaboration and discussions through meaningful insights, data, and trends. It is the most trusted global platform with over 800,000 fully verified and licensed physicians across 150 countries. The platform enables doctors to anonymously talk real-world medicine, review treatment options via our proprietary Drug Ratings platform, collectively solve patient cases and earn honorarium from surveys. Through Sermo’s unique community, pharmaceutical and healthcare partners can drive physician awareness and gain deep understanding of brand perceptions to benefit the medical community at large. To learn more, visit www.sermo.com  
  
Summary of the job: 
Sermo provides an outlet for our clients to connect 1:1 with qualified physicians, allied healthcare professionals, and key opinion leaders on demand. 
  
As a Project Manager in our Qualitative space, you will play an instrumental role in connecting our clients with thought leaders in the healthcare & life sciences sector. This role is client facing, and candidates are expected to be proficient in written and verbal professional communication with senior leadership and clients. 
  
Basic Qualifications: 

  • 1-3 years of experience in Qualitative market research or related field

  • Proven ability to manage multiple projects simultaneously and meet deadlines

  • Strong organizational and communication skills with attention to detail

  • Proficiency in project management tools and Microsoft Office Suite

  • Bachelor's degree in Business, Marketing, Research, or related field

  • Experience in healthcare, pharma or medicine is strongly preferred

  • Experience in a client or customer facing role is strongly preferred

  • Experience in Market Research is strongly preferred 

  • Ablity to work cross functionally with other Sermo teams to achieve our clients research goals

  
Responsibilities: 

  • Own successful project outcomes by working directly with clients to achieve their qualitative research outcomes

  • Oversee Project Leaders and Associates in line with established KPIs.

  • Manage performance conversations and ongoing training of a team. 

  • Manage client project escalations and overall project communication.

  • Ensure performance is aligned to internal and external project and people management SOP expectations

  • Participate in and lead training and onboarding of new team members

  • Support training and coaching of recruitment approaches with more junior managers and associates

  • Liaise with Quality Assurance, Compliance and Operations to communicate, train and oversee Adverse Event Reporting activities depending on client requirements.

  
About Sermo: 
  
Sermo turns physician experience, expertise, and observations into actionable insights for the global healthcare community. Engaging with more than 1.3 million HCPs across 150 countries, the company provides physicians with a social platform and unique community that fosters impactful peer-to-peer collaboration & discussions about issues that are important to them and their patients. Sermo offers on-demand access to physicians via a suite of proprietary technology to provide business intelligence that benefits pharmaceutical, healthcare partners, and the medical community at large.  
  
To learn more, visit www.sermo.com.

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