Technical Account Manager

Customer Service Tel Aviv-Yafo, Tel Aviv-Yafo


Description

SentinelOne is shaping the future of endpoint security through its unified, converged platform that automatically prevents, detects, and responds to threats in real-time. Our unique approach is based on deep inspection of all system processes combined with innovative machine learning to quickly isolate malicious behaviors, protecting devices against advanced, targeted threats in real time..

What are we looking for?

We are looking for an experienced hands-on Technical Account Manager (TAM), that will perform as a key technical interface between our strategic customers and SentinelOne internal groups (R&D, Research and Product).

You will be responsible to help our customers with their technical issue, maintaining customer satisfaction and build a long-term relationship. You will deliver premium services, work with cutting-edge technology and become the world-class endpoint security subject matter expert.

We are looking for candidates who enjoy working in a fast-paced environment with multi-role responsibilities, and who bring enthusiasm to the job.

Why us?

Because you will work on real-world problems with risks of millions of dollars (protecting against Ransomware and other threats) and make an impact by preventing our customers from appearing in the global news after being attacked. You will be joining a technologically cutting-edge project and will be able to influence the architecture, design and of our core platform. You will meet extraordinary challenges and work with the very BEST in the industry.

What will you do?

As a TAM you will directly work with SentinelOne large-scale enterprise customers to drive adoption and continued value of our products and services and develop value growth and re-purchase loyalty toward SentinelOne solution.

You will be responsible to handle your customer’s technical issues end to end.

You will create and maintain long-term relationships with SentinelOne strategic customers, manage complex implementation, onboarding projects, and deployments.

You will become a technical authority of the SentinelOne technology while constantly improving best practices for the SentinelOne solutions and services. You will travel up to 20% and work from the main office in Tel-Aviv, Israel or Amsterdam, Netherlands.

What experience or knowledge should you bring?

  • At least 3 years of proven experience in field engineering: Support/Professional Services/hands on Technical Account Manager – Required
  • Experience working with Enterprise customers - Required
  • Strong project management skills – Required
  • Strong troubleshooting and technical skills – Required
  • Excellent customer oriented individual, prioritizing and problem solver approach - Required
  • Training Experience - Required
  • Networking (TCP/IP) - Required
  • Former experience working in a cyber security or a networking company - an advantage 
  • Extensive working experience with rest API - an advantage
  • Experience with multiple OS: Windows, Mac & Linux with technical practical experience - a very strong  advantage
  • Native English and articulate with excellent written communication skills.

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SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.