CS Solution Architect

Customer Success Remote, Canada


Description

In a nutshell:

We are looking for a Customer Success Solution Architect to join our team. 

As a Customer Success Solution Architect at Semperis, you will be an essential member of our Customer Success technical team, collaborating with product, sales, and engineering to deliver the latest security and identity products.

You will be responsible for the technical aspects of security and identity products offered to our customers during Post-sale activities.

You will be integral in shaping future product development by listening to customer challenges and evolving market needs.

  • Design technical solutions to meet customer’s business, technical, and/or business goals.
  • Lead the technical aspect of a production deployment in our customer’s environment including deployment design, technical assistance during the deployment, and resolving configuration issues.
  • Provide technical support for our customers after the deployment was completed.
  • Convey and document technical requirements to and from customers
  • Provide input and feedback to engineering and development teams
  • Maintain expert knowledge of Semperis products to develop and present unique solutions, and maintain knowledge of emerging trends in related technology areas

Role requirements

  • At least 5 years of knowledge and hands-on experience in Active Directory from a system integration vendor or enterprise IT organization.
  • Experienced in administered, architected, or supported enterprise Active Directory environment.
  • Awareness of identity, access management, and infosec product landscapes.
  • Proven Customer Facing orientation
  • Fluent English
  • Excellent verbal and written communication skills.
  • Knowledge and hands-on experience of Azure AD and Office 365- A big advantage
  • Bachelor’s Degree in a related field. CS or Engineering
  • Willingness and ability to travel abroad.

The Semperis Story

Semperis combines world-class expertise and leading-edge technology to deliver identity-driven enterprise protection. Our customer-vetted technology is trusted around the globe. Semperis’ product platform provides a fully automated Active Directory Disaster Recovery solution, as well as total visibility into directory services modifications, granular restores, and speedy remediation of Active Directory disasters.

Semperis puts people first.

From our customers and partners to our culture of engineers and experts, we understand that people are our assets. Our talented employees, contribute to the Semperis culture that champions strategic vision, innovation, intelligent and precise solutions.

Working as a team alongside our world-class technical experts is both interesting and developing, and leads to “Force for Good” products.

We believe our success is led by teamwork, diversity, eye-level management, personal and professional development, and reaching self-fulfillment. With teams in the USA, Canada, Israel, Europe, and APAC; you’ll be working alongside top Technology & Security experts from all over the world without a preference for culture, gender, race, age, or religion; we believe in people!

Semperis is proud to be an Equal Opportunity Employer. 
Semperis provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.