Renewals Specialist

Customer Success Dallas, Texas


Description

Semperis puts people first. Within the Semperis team are world-class thought leaders, distinguished engineers, top technology experts, and visionary professionals. Our team members shape the Semperis culture, which champions strategic vision, specific expertise, intelligent and precise solutions, and continuous innovation. With teams across North America, EMEA and APAC, you’ll be working alongside top global talent from around the world. Semperis is ranked as one of the fastest-growing companies in Deloitte’s Technology Fast 500. 

What’s your passion? If you’re a purpose-driven person who always sees the glass as half full, seizes opportunities, and has an urge to learn and develop your skills while managing a balanced, healthy life—we’d love to hear from you.

Semperis focuses on creating an employee experience that is aligned with our vision—being a Force for Good— starting with being a good workplace that empowers its employees and fosters an inclusive environment.

What we are looking for:

We are looking for a Renewals Specialist to join our Customer Success team.
 
What you will be doing:

As a Renewals Specialist at Semperis, you will be an essential member of our Customer Success team  collaborating to deliver the latest security and identity products. 

You will be responsible for:

  • Execute all phases of subscription renewal lifecycle to include notifying customers of renewal, building quotes, and closing renewals opportunities for accounts.
  • Engage Semperis’ customers and align customer’s goals with Semperis’ solutions .
  • Achieve Revenue and Retention targets on quarterly, and annual basis.
  • Actively manage renewals pipeline with forecast accuracy– monthly/quarterly.
    Analyze customer renewal data to determine retention and uplift strategy.
  • Manage multiple customer engagements simultaneously with proactive, outbound call focus.
  • Coordinate the involvement of Customer Success Manager and Sales Director in potential upsell and cross-sell opportunities.
  • Maintain timely and accurate information within our organization’s CRM.
  • Develop and maintain an expert level of Semperis' solutions and competition in the market.
  • Monitor at-risk renewals/lost renewals and develop a plan of action with the Customer Success Manager to win back customers.
  • Monitor customer satisfaction metrics and constantly look for ways to improve.
  • Collaborate with key stakeholders to ensure a smooth renewal lifecycle including customers success, solution architects, sales executives and support engineers.
  • Proven success in working with enterprise accounts

What you will bring to the table:  

  • Minimum 2 years' experience in renewals, sales or account management.
  • Superior communication skills (verbal and written) both internal and external to the organization.
  • Proven ability to sell and detailed understanding of the renewal lifecycle.
  • High confidence in managing customer quotes, contracts, and terms.
  • Ability to identify and implement best-practice processes and procedures around renewals.
  • Experience working with complex software, subscription, support, and service-related contracts.

The Semperis Story
 For security teams charged with defending hybrid and multi-cloud environments, Semperis ensures the integrity and availability of critical enterprise directory services at every step in the cyber kill chain and cuts recovery time by 90%. Purpose-built for securing hybrid Active Directory environments, Semperis’ patented technology protects over 50 million identities from cyberattacks, data breaches, and operational errors. The world’s leading organizations trust Semperis to spot directory vulnerabilities, intercept cyberattacks in progress, and quickly recover from ransomware and other data integrity emergencies. 

Semperis is proud to be an Equal Opportunity Employer. We welcome applicants of any gender, age, life status, or culture. We see only the potential and capabilities of each candidate and the unique contribution of every employee. Should you require accommodation during the recruitment process, please do not hesitate to ask.

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