Customer Success Solution Architect

Customer Success London, United Kingdom United Kingdom


Description

Semperis puts people first. From our customers and partners to our culture of engineers and experts, we understand that people are our assets. World-class thought leaders, distinguished engineers, and top technology experts contribute to the Semperis culture that champions strategic vision, actualized expertise, intelligent and precise solutions, and continuous innovation. With teams across North America, EMEA and APAC, you’ll be working alongside top global talent from around the world. 

As a Duns 100 Top 20 Startup to Work for in 2021, Semperis is focused on building a leading team and we hope you’ll join us. 

What we are looking for: 

We are looking for a Customer Success Solution Architect to join our team.  

What you will be doing:  

As a CS Solution Architect at Semperis, you will be an essential member of our Customer Success team, collaborating with Product, Sales, and Engineering teams to deliver the latest security and identity products. 

You will be responsible for for the technical aspects of security and identity products offered to our customers during Post-sale activities.. This role is integral in shaping future product development by listening to customer challenges and evolving market needs.  

  • Design technical solutions to meet customers’ business, technical, and/or business goals. 
  • Lead the technical aspect of a production deployment in our customer’s environment including deployment design, technical assistance during the deployment, and resolving configuration issues. 
  • Provide technical support for our customers after the deployment was completed. 
  • Convey and document technical requirements to and from customers 
  • Provide input and feedback to engineering and development teams 
  • Maintain expert knowledge of Semperis products to develop and present unique solutions, and maintain knowledge of emerging trends in related technology areas 

 

What you will bring: 

  • At least 5 years of knowledge and hands-on experience in Active Directory from a system integration vendor or enterprise IT organization. 
  • Experienced in administered, architected, or supported enterprise Active Directory environment. 
  • Awareness of identity, access management, and infosec product landscapes. 
  • Proven Customer Facing orientation  
  • Fluent English 
  • Excellent verbal and written communication skills.  
  • Bachelor’s Degree in a related field. CS or Engineering  
  • Willingness and ability to travel abroad. 

 

Bonus Points: 

  • Knowledge and hands-on experience of Azure AD and Office 365- A big advantage
 

The Semperis Story 

Semperis combines world-class expertise and patent-pending, leading-edge technology to deliver identity-driven enterprise protection. Our customer-vetted technology, trusted around the globe, empowers clients, and ensures the integrity and continuity of their digital infrastructure and operations. Semperis’ directory services protection platform provides a fully orchestrated Active Directory Disaster Recovery solution, total visibility into directory services modifications, granular restores and a speedy remediation of Active Directory disasters. 

 

Semperis is proud to be an Equal Opportunity Employer. 
Semperis provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. 

 

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